Kathryn Stickley
1 month ago
The shop has a huge range of beautiful furniture, which makes a change from the chain stores which all seem to sell the same stuff. The staff were incredibly helpful whilst we took hours over 2 trips [read more]to pick out just the right sofa, chair and rug. We were kept well informed over lead times and delivery date. Kevin and Aaron did a great job of removing our old furniture and placing their replacements just where we wanted them. Plus they have a carpark. As ever, a fab experience.
Flannan Mac Namara
10 months ago
We visited Vale Furnishers in Ash this week and were very impressed by the wide range of different design options available to see. The store is super dog friendly. The staff are very knowledgeable an [read more]d helpful. Thank you in particular to Carmen and Charles who patiently dealt with our various questions and requests and helped us to make a fully informed choice for our next sofa. Overall I would highly recommend this store and sales team. Thank you.
Just an update on this earlier review. Our sofa has now been delivered. The communication with the sales team throughout the period waiting for the delivery was excellent. The two man delivery team were friendly and helpful. Overall we are very impressed by our experience of working with vale furnishers.
Shai Gilat
7 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.