Paul Johnston
3 months ago
We purchased 2 sofa's from Vale through a fantastic sales team. They were delivered by their great (and funny) delivery team a few weeks later. Unfortunately, 1 of the cushion's seemed much softer tha [read more]n the other's. A simple phone call resulted in a new cushion resolving the issue. After another few weeks a squeak developed on 1 of the sofas, Again, a simple phone call resulted in a visit by Vales own technician, who resolved the problem within 30 minutes.
It's very satisfying when problems occur that the after sales service is as impeccable as the initial sales service.
Would absolutely recommend Vale, a first class company, all round. Superb.
Keith Jewers
7 months ago
We purchased a 3 piece suite from Vale Furnishers and were very happy with their service throughout.
Their showroom is very well stocked and seems to offer a wider choice than some of the more well [read more]-known furniture chains. All the sales staff were very helpful, allowing us to take home some sample books to ensure we made the right choice.
Ordering was straightforward and although lead times were longer than we expected, I assume this is more to do with the manufacturers that they deal with.
Our furniture was received into their warehouse ahead of schedule and booking a delivery was very simple. The delivery team were very efficient, removing our existing sofa and armchairs with the minimum of fuss and installing our new one to our satisfaction.
Overall, we would highly recommend Vale Furnishers and would definitely shop with them again as and when the need arises.
Callum Stonard
5 months ago
A fantastic store, unbelievably helpful staff and a great selection of products.