Robert Stent
3 days ago
We bought a reclining leather chair and footstool from Vale Furnishers. I can’t fault them. We found a good sized car park, a modern, airy, light and well looked after building with good facilities, a [read more]n attentive staff who offered us refreshments whilst looking. And together with the sale being completed in a simple and straightforward way, Vale's commitment to excellence was evident. We’re currently considering replacing some of our carpets and will therefore be returning.
Shai Gilat
7 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.
Jim Carroll
5 months ago
Dan from the flooring team at Vale provided expert and friendly advice for our flooring choices for hall stairs and dining room. He went out of his way to ensure we made the right choices after coveri [read more]ng off all the suitable options. The Vale team who did the installations were polite, friendly and completed the work to a very high standard and we are delighted with the end result. I would highly recommend Dan and the team at Vale.
We more recently purchased a large table for our conservatory which the Vale team expertly managed through a series of very tight spaces to its final location. Nothing is too much trouble for the Vale team!