Lawrence Clark
6 months ago
We are absolutely delighted with our new sofas and chair.
We took quite a few hours to make our choices in this superb shop, ably advised by the super knowledgeable Harvey who never once rushed us.
[read more]Delivery- to Southampton - was in the time frame promised and the experienced delivery men also took the one sofa and coffee table we weren’t able to donate locally.
All in all, an exceptional and 100% reliable service from start to finish!
Shai Gilat
8 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.
Iain Elmslie
11 months ago
We just want to say how pleased we are with the 6 Lafayette dining chairs. chairs, and with Vale Furnisher. In particular, we would like to thank Amanda so much for her help and advice.