Allyson White
2 months ago
Returning customers at Vale Furnishers… just love this business! Range & quality are awesome, the very welcoming team who make their living at the store are memorable & want to be there!
We ordered o [read more]ur second Harrison mattress with the bonkers but real Amanda! She was refreshingly patient… made us feel at home and we left feeling our purchase was in good hands.
Delivery was very recent…Friday 7th Aug, both delivery colleagues were sooo respectful, helpful & friendly!
All in all a great experience.. thanks very much Amanda & Vale Furnishers Ash Vale! We’ll be back! David & Ally White
David Page
4 months ago
Wow!! Just spent an Amazing morning yesterday walking around Vale Furnishers with my wife and Rani our sales adviser. As soon as we walked into the shop we were met with a smile and a warm welcome. Af [read more]ter a sort conversation and a very welcome cup of coffee we started to look for a new sofa. Rani walked around with us and her knowledge of all items in the shop was amazing telling us the background of every item that caught our eye including the background of the companies that make the items be it sofa's or dinning room tables. She helped us to narrow our search to the perfect sofa for our requirements. We loved the fact that everything is delt with in house, this includes delivery service and customers service, but if the product is anything like the service we received in the shop customers service will not be needed! They also take away your old sofa for a very reasonable cost. Not only that the old sofa's get offered to charity and the cost of removal gets donated to charity as well. What a great Idea, It would be great if more companies thought like this. Overall what a wonderful experience and we will be back, we have seen lot's or items to furnish our new home. Thank you Rani, Thank you Vale Furnishers. Five stars.
Shai Gilat
7 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.