John Habberley
Last Week
I bought an electric arm chair which can rise to help getting up plus several other features which assist elderly/disabled people, Ordered as I wanted a.fabric as near to my suite as possible and deli [read more]vered in less than the 2 months quoted. After a week, the 1 most important feature I needed (getting up) stopped working. Phoned Vale Furniture about 9.15 am & they came in about 20 mins & got it working. 2 hours later, same fault & phoned again & they were here by about 3.30, and got it working again; 6pm stopped again. Phoned 9am next day & without hesitation they said would lend me the showroom chair & collect mine for manufacturer to deal. Delivered by noon and mine taken away, Delivered back today (just over 2 weeks), and working fine to date. I cannot speak highly enough of the way Vale F have dealt with this matter which was outside their control. Over the years, have bought a number of items and always received excellent service from them.
Stephen Graham
1 month ago
Comfortable, airy showroom with all the stock well laid out and easy to view. The staff were there to assist if we needed anything, but were happy to let us browse. Charles was really helpful when we [read more]were making our choice of sofa and two chairs and talked us through the options of fabric etc, without being pushy.
It was great to have somebody come to the house to ensure that the furniture would fit through our doorways etc. The delivery itself was seamless.
We would thoroughly recommend Vale.
Chris Stone
7 months ago
An extremely efficient company with great staff to deal with and an incredible selection of furniture to choose from. The delivery was made on time by 2 very friendly, helpful and courteous guys. If s [read more]pending money can be enjoyable, this overall experience was very enjoyable !!