Paul Johnston
1 month ago
We purchased 2 sofa's from Vale through a fantastic sales team. They were delivered by their great (and funny) delivery team a few weeks later. Unfortunately, 1 of the cushion's seemed much softer tha [read more]n the other's. A simple phone call resulted in a new cushion resolving the issue. After another few weeks a squeak developed on 1 of the sofas, Again, a simple phone call resulted in a visit by Vales own technician, who resolved the problem within 30 minutes.
It's very satisfying when problems occur that the after sales service is as impeccable as the initial sales service.
Would absolutely recommend Vale, a first class company, all round. Superb.
Gillian McCallum
10 months ago
Great experience with Mark, he was really helpful and not pushy at all. I bought a lovely corner sofa and an ottoman bed base. Both pieces of furniture arrived well within the timescale. The delivery [read more]men couldn’t have been nicer and got everything put in place, packaging removed very quickly without any disruption. The communication from start to finish was excellent. I can’t fault this company and the quality of the furniture.
Michael Church
12 months ago
We had an outstanding experience with Vale Furnishers from start to finish. Chris was fantastic, friendly and knowledgeable, and really took the time to help us with exactly what we were looking for w [read more]ithout any pressure.
Barbara in the accounts team was equally impressive, she was polite, efficient and made the whole payment and organising delivery process smooth and stress-free.
Finally, the delivery team were brilliant, considerate and careful in lifting and building the table and chairs in our home. They went above and beyond to ensure everything was perfect.
Would highly recommend Vale Furnishers for their excellent service and professionalism!