Keith Purnell
7 months ago
if only we could give 10 stars Vale Furnishers are worth everyone of them. We are so pleased with our two new sofas they look fantastic and are soooo comfortable. The service we had was just fantastic [read more] from our visit to their excellent showroom to the order and the delivery it was was very smooth, nothing was too much trouble, they even offered to loan us a sofa over Christmas so we were comfortable, but we were Okay. The delivery guys were also so careful both with getting the new sofas into the house and covering the new sofas until they were unwrapped, and placed in the room. One thing during the process of us deciding was when I asked a question about the structure of the sofa, Trina the sales person was honest with us and said she did not know the answer, BUT she would find out which she did. The Sale Manager explained that we were the first two but this range but he found out and gave us the correct answer. I really appreciated this rather than a load of waffle to palm us off, well done could not fault this. We would highly recommend Vale furnishers in Ash Vale we travelled from Fareham to visit them and withour hesitation would do it next time we need new furniture. Great company, thank you.
Shai Gilat
5 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.
peter rush
1 month ago
Purchased two sofas to replace existing. Rani could not have been more helpful, understanding our needs and guiding us to suitable sofas, ensuring that all possibilities were explored and being very p [read more]atient while we decided on configuration, options and fabric.
Delivery was 2-3 weeks earlier than indicated, and the delivery staff were pleasant and took great case to not damage anything when negotiating the house to final delivery location and explaining the controls.
Top quality items from Vale; we have bought many items from them over the last 10-15 years and always been satisfied with the style and quality of the items and delivery to our house.