Keith Jewers
7 months ago
We purchased a 3 piece suite from Vale Furnishers and were very happy with their service throughout.
Their showroom is very well stocked and seems to offer a wider choice than some of the more well [read more]-known furniture chains. All the sales staff were very helpful, allowing us to take home some sample books to ensure we made the right choice.
Ordering was straightforward and although lead times were longer than we expected, I assume this is more to do with the manufacturers that they deal with.
Our furniture was received into their warehouse ahead of schedule and booking a delivery was very simple. The delivery team were very efficient, removing our existing sofa and armchairs with the minimum of fuss and installing our new one to our satisfaction.
Overall, we would highly recommend Vale Furnishers and would definitely shop with them again as and when the need arises.
Rosemary Feltham
7 months ago
Experience at the showroom was excellent. Extremely efficient and helpful sales assistant listened and suggested different G Plan 3 piece suites to us and also allowed us some privacy to discuss what [read more]we wanted and the comfort each example gave us.
We have bought from Vale before and the service has always been exceptional.
Shai Gilat
7 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.