Tim Waters
3 months ago
I've only had my sofa and armchair for a week but to date I'm delighted. The staff at Vale were helpful and personable, and had someone on hand to show me the items I'd initially expressed interest in [read more]. Vale had a good range of different styles and ideas.
All my questions were answered and when I was ready to buy, my order was taken efficienctly. The estimated delivery date was accurate and the delivery (and collection of my old sofa) also kept to the timetable.
Overall a good result and I recommend Vale - a calm, well organised group.
Paul Wielgut
2 months ago
We dealt with Dan & Steve when ordering some stools for our kitchen. The selection available to choose from was impressive; as was the support with the choice.
Sadly the manufacturer let them down [read more]- but Steve stayed in touch with us on the problems and the updated time frame.
A great set of stools and worth the wait.
Paul Johnston
1 month ago
We purchased 2 sofa's from Vale through a fantastic sales team. They were delivered by their great (and funny) delivery team a few weeks later. Unfortunately, 1 of the cushion's seemed much softer tha [read more]n the other's. A simple phone call resulted in a new cushion resolving the issue. After another few weeks a squeak developed on 1 of the sofas, Again, a simple phone call resulted in a visit by Vales own technician, who resolved the problem within 30 minutes.
It's very satisfying when problems occur that the after sales service is as impeccable as the initial sales service.
Would absolutely recommend Vale, a first class company, all round. Superb.