John Habberley
Last Week
I bought an electric arm chair which can rise to help getting up plus several other features which assist elderly/disabled people, Ordered as I wanted a.fabric as near to my suite as possible and deli [read more]vered in less than the 2 months quoted. After a week, the 1 most important feature I needed (getting up) stopped working. Phoned Vale Furniture about 9.15 am & they came in about 20 mins & got it working. 2 hours later, same fault & phoned again & they were here by about 3.30, and got it working again; 6pm stopped again. Phoned 9am next day & without hesitation they said would lend me the showroom chair & collect mine for manufacturer to deal. Delivered by noon and mine taken away, Delivered back today (just over 2 weeks), and working fine to date. I cannot speak highly enough of the way Vale F have dealt with this matter which was outside their control. Over the years, have bought a number of items and always received excellent service from them.
Jim Carroll
3 months ago
Dan from the flooring team at Vale provided expert and friendly advice for our flooring choices for hall stairs and dining room. He went out of his way to ensure we made the right choices after coveri [read more]ng off all the suitable options. The Vale team who did the installations were polite, friendly and completed the work to a very high standard and we are delighted with the end result. I would highly recommend Dan and the team at Vale.
We more recently purchased a large table for our conservatory which the Vale team expertly managed through a series of very tight spaces to its final location. Nothing is too much trouble for the Vale team!