Lesley Goodall
1 month ago
The moment I saw the Fama range of sofas and swivel chairs at Vale Furnishers, I was blown away by the range of colours and designs available.
Having fallen for the Bauhaus design for the swivel chai [read more]rs, the rest of the design followed. The colour palette that the chairs offered was bold and Harvey was brilliant, getting hold of swatches for the sofas and chairs and working with me on carpet options. We also found a perfect rug to complete the transformation.
Once the living room space was available, Vale Furnishings arranged for the carpet and rug to be fitted in the morning and the furniture delivered in the afternoon (thank you also to Dan and his team)
I absolutely love the finished design. Would definitely recommend Vale Furnishers.
Kerry Whiting
5 months ago
This was our second purchase from Vale Furnishers and it is our go to store whenever we need furniture now.
On both occasions we were very well looked after by Alan who did us a great deal with no pr [read more]essure.
Our 2 new Watson swivel chairs are really comfortable and despite being warned that there was a long lead time on them we were happy to wait for the right product.
The delivery guys were excellent and I love that they will also take our used furniture to offer to Phyllis Tuckwell as I don't like anything to go to waste.
Shai Gilat
5 months ago
We recently purchased a new sofa and reclining chair from Vale Furnishers, and I can honestly say I’ve never experienced service this good anywhere in the UK. From the moment we stepped into the showr [read more]oom, the atmosphere was warm, friendly, and completely pressure free. Every member of the team we interacted with was knowledgeable, energetic, and genuinely committed to helping us find what was right for us.
What really stood out was the consistency of the experience. The sales team, the delivery team, and even the customer service staff over the phone all carried the same positive spirit. Everyone we met greeted us with a smile and a willingness to help.
One detail that says everything about this family run business: the people stay. The person who delivered our sofa has been with the company for over 10 years, and several others we met had similarly long tenures (e.g. 34 years, 25 years). That kind of loyalty doesn’t happen by accident. It reflects how well Vale Furnishers treats its most valuable asset: its people.
The result is a customer experience that feels personal, trustworthy, and refreshingly human. We couldn’t be happier with our furniture or with the journey that led to it. Highly recommended.