Simon Jones
2 months ago
Excellent experience.
Purchased two Fama recliner armchairs.
Spent a good hour or so choosing the coverings and never pressured in to rushing decision.
Ordering and delivery processes easily explai [read more]ned.
Slight delay in delivery due to factory. This was clearly communicated.
Delivered on time on scheduled day. Delivery crew were polite and efficient.
This is a level of service that is not readily available with other retailers.
Can highly recommend.
Sally Brown
11 months ago
I was a little wary about purchasing from Vale as a recent previous experience was disappointing. However, Harvey was brilliant and helped me choose my new sofas. They are now in situ and I'm really p [read more]leased with them. They took away my old ones to go to a Phyllis Tuckwell shop along with a box of other items. What a great partnership.
Patrick Hamblin
Last Week
The Vale store is like an Aladin's Cave. My order was 2 Stressless recliner chairs, and a Tempur mattress. I tried the display chairs and chose the design I wanted. The mattress was a bit more difficu [read more]lt, picking the right tension, but we got there in the end. To assist me in choosing the right products was Trina. She was very knowledgeable about the products, she was also very polite, helpful and patient. Trina always kept me in the loop regarding delivery, which was a smooth operation for both items. I will certainly be going back to Vale for more items in the future.