Paul Johnston
2 months ago
We purchased 2 sofa's from Vale through a fantastic sales team. They were delivered by their great (and funny) delivery team a few weeks later. Unfortunately, 1 of the cushion's seemed much softer tha [read more]n the other's. A simple phone call resulted in a new cushion resolving the issue. After another few weeks a squeak developed on 1 of the sofas, Again, a simple phone call resulted in a visit by Vales own technician, who resolved the problem within 30 minutes.
It's very satisfying when problems occur that the after sales service is as impeccable as the initial sales service.
Would absolutely recommend Vale, a first class company, all round. Superb.
Pete Summerell
8 months ago
Vale Furnishings is a well known landmark locally but we hadn’t had reason to shop there until we needed a new mattress. A ‘well kept secret’ they have a vast array of home furnishings, which was quit [read more]e surprising outside of a soulless retail park. We were met by Harvey and expertly briefed on the mattress options available. Again, a huge choice that catered for the neediest of customers, ourselves included. Harvey displayed impressive patience as we eventually found the perfect model. The deal, paperwork, and hot chocolate were sorted swiftly and we waited for our delivery. In that regard, our mattress was available much sooner than we expected, which was a bonus. Stuart from the warehouse team contacted us about delivery. He was equally helpful, squeezing our delivery in over the festive period, and in between other deliveries. It was delivered on the day and at the time planned, with no mess and no nonsense. We have been extremely satisfied with our purchase and the service levels over all. If you’re considering a home furnishings purchase, I would totally recommend Vale Furnishings to you, for great value and a level of service unsurpassed!
Nicky Hill
9 months ago
From choosing to installing I don’t think you could find a better company to work with. The showroom team were very helpful in helping my father select the right bed. The office team kept us informed [read more]all along around the delivery and turned up exactly when they said they would. The delivery and installation team were outstanding. Very helpful, very polite and checked everything with me before they left with all the rubbish. Would highly recommend.