Kathryn Stickley
1 month ago
The shop has a huge range of beautiful furniture, which makes a change from the chain stores which all seem to sell the same stuff. The staff were incredibly helpful whilst we took hours over 2 trips [read more]to pick out just the right sofa, chair and rug. We were kept well informed over lead times and delivery date. Kevin and Aaron did a great job of removing our old furniture and placing their replacements just where we wanted them. Plus they have a carpark. As ever, a fab experience.
John Habberley
2 months ago
I bought an electric arm chair which can rise to help getting up plus several other features which assist elderly/disabled people, Ordered as I wanted a.fabric as near to my suite as possible and deli [read more]vered in less than the 2 months quoted. After a week, the 1 most important feature I needed (getting up) stopped working. Phoned Vale Furniture about 9.15 am & they came in about 20 mins & got it working. 2 hours later, same fault & phoned again & they were here by about 3.30, and got it working again; 6pm stopped again. Phoned 9am next day & without hesitation they said would lend me the showroom chair & collect mine for manufacturer to deal. Delivered by noon and mine taken away, Delivered back today (just over 2 weeks), and working fine to date. I cannot speak highly enough of the way Vale F have dealt with this matter which was outside their control. Over the years, have bought a number of items and always received excellent service from them.
Tim Waters
5 months ago
I've only had my sofa and armchair for a week but to date I'm delighted. The staff at Vale were helpful and personable, and had someone on hand to show me the items I'd initially expressed interest in [read more]. Vale had a good range of different styles and ideas.
All my questions were answered and when I was ready to buy, my order was taken efficienctly. The estimated delivery date was accurate and the delivery (and collection of my old sofa) also kept to the timetable.
Overall a good result and I recommend Vale - a calm, well organised group.