John Habberley
Last Week
I bought an electric arm chair which can rise to help getting up plus several other features which assist elderly/disabled people, Ordered as I wanted a.fabric as near to my suite as possible and deli [read more]vered in less than the 2 months quoted. After a week, the 1 most important feature I needed (getting up) stopped working. Phoned Vale Furniture about 9.15 am & they came in about 20 mins & got it working. 2 hours later, same fault & phoned again & they were here by about 3.30, and got it working again; 6pm stopped again. Phoned 9am next day & without hesitation they said would lend me the showroom chair & collect mine for manufacturer to deal. Delivered by noon and mine taken away, Delivered back today (just over 2 weeks), and working fine to date. I cannot speak highly enough of the way Vale F have dealt with this matter which was outside their control. Over the years, have bought a number of items and always received excellent service from them.
Michael Church
12 months ago
We had an outstanding experience with Vale Furnishers from start to finish. Chris was fantastic, friendly and knowledgeable, and really took the time to help us with exactly what we were looking for w [read more]ithout any pressure.
Barbara in the accounts team was equally impressive, she was polite, efficient and made the whole payment and organising delivery process smooth and stress-free.
Finally, the delivery team were brilliant, considerate and careful in lifting and building the table and chairs in our home. They went above and beyond to ensure everything was perfect.
Would highly recommend Vale Furnishers for their excellent service and professionalism!
Kerry Whiting
5 months ago
This was our second purchase from Vale Furnishers and it is our go to store whenever we need furniture now.
On both occasions we were very well looked after by Alan who did us a great deal with no pr [read more]essure.
Our 2 new Watson swivel chairs are really comfortable and despite being warned that there was a long lead time on them we were happy to wait for the right product.
The delivery guys were excellent and I love that they will also take our used furniture to offer to Phyllis Tuckwell as I don't like anything to go to waste.