Keith Purnell
9 months ago
if only we could give 10 stars Vale Furnishers are worth everyone of them. We are so pleased with our two new sofas they look fantastic and are soooo comfortable. The service we had was just fantastic [read more] from our visit to their excellent showroom to the order and the delivery it was was very smooth, nothing was too much trouble, they even offered to loan us a sofa over Christmas so we were comfortable, but we were Okay. The delivery guys were also so careful both with getting the new sofas into the house and covering the new sofas until they were unwrapped, and placed in the room. One thing during the process of us deciding was when I asked a question about the structure of the sofa, Trina the sales person was honest with us and said she did not know the answer, BUT she would find out which she did. The Sale Manager explained that we were the first two but this range but he found out and gave us the correct answer. I really appreciated this rather than a load of waffle to palm us off, well done could not fault this. We would highly recommend Vale furnishers in Ash Vale we travelled from Fareham to visit them and withour hesitation would do it next time we need new furniture. Great company, thank you.
John Habberley
2 months ago
I bought an electric arm chair which can rise to help getting up plus several other features which assist elderly/disabled people, Ordered as I wanted a.fabric as near to my suite as possible and deli [read more]vered in less than the 2 months quoted. After a week, the 1 most important feature I needed (getting up) stopped working. Phoned Vale Furniture about 9.15 am & they came in about 20 mins & got it working. 2 hours later, same fault & phoned again & they were here by about 3.30, and got it working again; 6pm stopped again. Phoned 9am next day & without hesitation they said would lend me the showroom chair & collect mine for manufacturer to deal. Delivered by noon and mine taken away, Delivered back today (just over 2 weeks), and working fine to date. I cannot speak highly enough of the way Vale F have dealt with this matter which was outside their control. Over the years, have bought a number of items and always received excellent service from them.
Debbie Slay
10 months ago
A friend recommended Vale Furnishers Ltd. We visited twice, deciding on two lovely sofas on second visit. The experience was exemplary, all staff were polite, knowledgeable and not at all pushy, which [read more] gave us great confidence in the company. We were advised that the sofas may not be available until the new year, so we were pleasantly surprised when they arrived in November! However, as we were not quite ready, they happily kept them for a couple of weeks. Delivery was arranged and the sofas came towards the end of our two hour slot, with a phone call 30 minutes before they arrived. Nothing was too much trouble, this is truly what good service should be about. We will be back as and when we need new furniture and will definitely recommend to friends & family.