Ian Magness
8 months ago
After a burst pipe we needed to replace several carpets, a bed and various other items of furniture. Dan and Clare were extremely helpful in helping us choose the right products. It was reassuring to [read more]have supportive and helpful professionals to rely on when facing this unexpected situation. They also stored the items for several months whilst the house dried and ensured the deliveries were synchronised. Really excellent service Big thanks!
ROBERT LIVINGSTON
0 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Carl Manuel
Last Week
The showroom was clean and well laid out, the staff asked politely what I was looking for, I was then directed to those areas. I choose a divan bed, it’s been delivered and put together by the team, w [read more]ho I might add removed their boots every time they came into my property, also they didn’t look at their mobile phones and tidied up after them, can’t ask for more. The bed is very well made, I’m now waiting for my sofa. Excellent service throughout.