t 01252 325525
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Family Run Since 1960
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Terms & Conditions


In Store Purchase

The terms and conditions below relate to orders placed in the store.

  1. Cancellation of special orders (ordered from manufacturers) cannot be accepted. Modern communications enable the goods to enter the manufacturing process quickly with fabrics and piece parts immediately being ordered or allocated by our suppliers 
  2. It is your responsibility to make sure that adequate access is available for us to deliver your goods to the room they are intended for. 
  3. The price of the goods given overleaf is inclusive of Value Added Tax at the date of order. The price will be adjusted to take account of any increase or decrease of the rate of Value Added Tax made before the date of delivery. 
  4. A minimum of 10% of the total purchase is required on all special orders prior to that order being placed with the manufacturers. 
  5. Although the delivery date is quoted in good faith, the company gives no undertaking that the goods will be delivered on the date given overleaf and will not be liable for any loss or damage consequent upon delay in delivery or non-delivery of the goods. 
  6. The company can accept no responsibility on the installation of the goods (where required) for any damage caused to water, gas or electrical systems, pipes, conduits or cable which are concealed under the surface of any floor, wall or ceiling or any loss (including consequential loss) to the goods, person or property of the customer or any other person directly or indirectly resulting or arising from such installation unless the whereabouts of such systems, pipes, conduits or cables (as the case may be) was notified to the company prior to the commencement of installation. 
  7. If the company is not notified of the whereabouts of such systems, pipes, conduits or cables prior to installation the customer must indemnify the company and its employees against all claims by third parties for loss or damage arising or resulting from the installation of the goods. 
  8. Goods can be held for 4 weeks with full payment, thereafter storage rental will be incurred. 
  9. Unless credit terms or other specified payment arrangements have been agreed by the company at the time of purchase and recorded overleaf on the order, payment in full must be made before or on delivery. If (otherwise than as so agreed and recorded) any part of the price is not paid on or before delivery or the other specified payment arrangements is complied with the company will be entitled to charge interest on the outstanding balance at two per cent per month or part of a month until payment in full, calculated from the 20th day of the calendar month after delivery. 
  10. Deliveries outside our normal delivery area may be subject to transportation costs (outside 25 miles). 
  11. A small delivery charge may be levied on goods under £299 in value. 
  12. The company will not be liable for any loss or damage to the goods suffered in transit unless the company is notified in writing within three days of delivery. 
  13. Title of goods shall not pass until full payment is made. 
  14. The deposit will only be refunded if that manufacturer is unable to supple the special order 
  15. Our suppliers policy is of continuous improvement; so consequently, specifications on goods supplied could result in the goods being upgraded. 


note: Nothing contained in the above condition affects the customers statutory rights. 



"We guarantee goods purchased from us to be free of defects. If any defect in manufacture or material used (other than those resulting in normal wear and tear which will vary from household to household and for which we cannot be responsible) are notified to us in the first year after your purchase, we will, free of charge to you, make good the defects or, if we so decide, replace the defective goods. This guarantee is in addition to Manufacturers’ Guarantees, and also in addition to, and not detracting from, the rights which you have at Law; subject to these, we reserve the right to make a charge for after sales service to defects notified to us more than one year after your purchase.” 

Online Purchases

The terms and conditions below relate to orders placed online through our e-commerce store

Please read them through our terms and conditions carefully before making a purchase via the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions. 

Vale Furnishers Limited ('Vale Furnishers', 'we', or 'us') reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.

Before you place an order, if you have any questions relating to these terms and conditions please contact our sales team by e-mail admin@valefurnishers.co.uk or call us on 01252 325525 between 9am and 6pm Monday to Saturday and 11am to 5pm on Sunday. 

Please note: Any item not stocked by Vale Furnishers is classed as a 'special order' and cannot be cancelled. To view the item and available swatches before ordering, please visit us in store. If you are looking for a specific item, please call us on 01252 325525 to find out which store the product is located in.


  1. Creating the Contract 

1.1 You place an order on the website by selecting an item and following the instructions. 

1.2 You will have an opportunity to check and correct any input error in your order up until you click the Confirm Order button. 

1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order. 

1.4 If you are paying by credit/debit card, we will authorize your card payment. If you are paying by cheque, we will deposit your cheque as soon as possible after we receive it. 

1.5 Once payment has been authorised, or your cheque has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you. 

1.6 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. 

1.7 It is recommended that you retain all e-mails relating to your order and contract. 

1.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. 

  1. Payment 

2.1 If you have chosen to pay by Credit/Debit Card, once your order is received and accepted by us we will process the payment for your order by way of the card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order. 

2.2 If you have chosen to pay by Cheque, please send payment in full to: 

Vale Furnishers 
Wharf Road 
Ash Vale
GU12 5AS

Once your order is received we will begin processing your order. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be made by cheque from us to you.

2.3 At this time we are not able to accept credit cards as a form of payment. We will be introducing a credit card facility in the near future. 

2.4 We do not operate a 'cash on delivery' system.

2.5 We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We may then invite you to pay by another method.

2.6 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery charges. Delivery charges are calculated as part of the checkout process. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

  1. Security and Clearing

3.1 All credit/debit card payments that are made through our website are protected by a secure connection. This secure connection ensures that your card details are encrypted prior to the details being transferred.

 Delivery of goods to you

4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK and Isle of Wight. We cannot deliver to the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland.

4.2 We aim to deliver your goods within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

4.3 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

4.4 All deliveries are signed for. If you are out when our delivery team arrives, they will normally leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this. 

  1. Unsuitable goods return

5.1 If you find, after having received the goods, that they are not suitable for the purpose you had intended we are happy for you to return them to us for a refund provided the following conditions are met:- You must notify us of you intention to return the goods within 30 days from the date of the delivery The goods must be returned undamaged and in a resalable condition They must be in their original packaging All carriage costs are bourn by you the customer For hygiene reasons, pillows are non-refundable

5.2 Bespoke or certain types of special order goods are not included 

  1. Cooling Off Period

6.1 You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress and pillows which has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered.

6.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

6.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

6.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

6.5 If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.

6.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you. 

  1. Damaged or Defective Goods

7.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

7.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must contact us immediately. If damage is discovered after delivery, you must contact us within 7 days of delivery of the goods.

7.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.

7.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible. 

  1. Cancellation by Us

8.1 We reserve the right not to accept any order request if: 

8.1.1 there is insufficient stock to deliver the goods you have ordered;

8.1.2 we do not deliver to your area;

8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;

8.1.4 the payment transaction is not authorized; or

8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions. 

8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered. 

  1. Stock Levels

9.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site

9.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate. 

  1. Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control. 

  1. Complaints and Remarks 

11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the 'Contact Us' page.

11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected. 

  1. Contractual Capacity

12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:- 12.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;

12.1.2 be over the age of 18. 

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.  

  1. Law 

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.  

  1. Data Protection and Privacy 

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information. Should you wish to contact us regarding our Privacy Policy please do so (for details see the 'contact us' page of the Website).  

  1. Entire Agreement

16.1 These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.

16.2 Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.

16.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 


The content of this Website is ' Vale Furnishers Limited 2008 (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors). 


Vale Furnishers is providing this Website on an 'as is' basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Vale Furnishers makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Vale Furnishers howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. 

Neither Vale Furnishers nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. 

Vale Furnishers accepts no liability for any information or content contained in external third party websites which link to or from this Website. 

Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.