C Highet
3 months ago
Once again, Vale Furnishers has delivered the goods, quite literally! I have bought a lot of furniture from Vale Furnishers over the past year and have always found the customer service, from sales fl [read more]oor through to the delivery staff to only ever be excellent. Staff have offered advice and assistance in making the right choices for my home. I cannot fault the team. Everyone has been very helpful and welcoming whenever I have been in store, and I have never felt rushed into making a decision or purchase.
Ian Magness
10 months ago
After a burst pipe we needed to replace several carpets, a bed and various other items of furniture. Dan and Clare were extremely helpful in helping us choose the right products. It was reassuring to [read more]have supportive and helpful professionals to rely on when facing this unexpected situation. They also stored the items for several months whilst the house dried and ensured the deliveries were synchronised. Really excellent service Big thanks!
ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston