ROBERT LIVINGSTON
1 month ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Lisa Seabrook
4 months ago
Mark Dugdale was so helpful and went the extra mile to assist us with our recent purchase of a dining room table. We had only seen it online and Mark contacted the manufacturer in Italy to get all th [read more]e information and then we bought it “blind” as there were no actual samples. The table arrived last Saturday and we are so happy with it!! We also bought a drinks trolley and a media unit from Mark who at all times has remained professional and super helpful. I have no hesitation in recommending Vale Furnishers.
Clive Fisher
Last Week
This was our first time shopping at Vale Furnishers and we were very impressed with every aspect of it. There was an impressive range of furniture, excellent sales staff and a very good delivery servi [read more]ce. I would recommend them as the go to place to get new furniture. We are very satisfied with our two sofas and armchair.