ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Zoe Beaman
2 months ago
My husband and I are thrilled with our new Parker Knoll sofa and two arm chairs. We didn't really intend to order anything on the day we went to Vale furnishers. However we had such a pleasant experie [read more]nce and felt we had found just what we were looking for that we went ahead and ordered. Our furniture arrived much quicker than expected and the whole process was very easy. I would like to thank Carmen for all her help and advice and the guys who delivered, (sorry don't know their names) were truly brilliant. We wouldn't hesitate to recommend Vale Furnishers.
Jenny Wilkinson
4 months ago
Simply wonderful family run furniture store on 4 floors. They have everything you could possibly imagine and have a selection of good, better, best, so there is something for every budget apart from t [read more]he most cheap furniture. Unfortunately our favourite furniture was just too small.