Keaver Drive
2 months ago
We purchased some new sofas for our lounge and were very impressed with the staff, their help and expertise that we were shown in the Showroom by Harvey and no Hard Sell, which we really appreciated.
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Our Parker Knoll Recliner Sofa and Static Sofa were delivered on Monday 4th March 2024 and the delivery staff were on time and were so helpful and provided an excellent service including taking care in removing the old sofas and then moving the new sofas into the house and then assembling them.
We are very pleased with our new sofas, so comfortable and they have completely transformed our lounge making it look bigger and lighter.
We would have no hesitation in recommending Vale Furnishers for your furnishing needs, have purchased several items from them previously and will continue to do so.
Well Done Vale Furnishers!
Simon Bewley.
ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Ian Mason
6 months ago
We are frequent visitors to this terrific furniture store, and on this occasion it was the usual great experience from start to finish. The moment we stepped in we were welcomed warmly by John - who g [read more]ave us space to browse but was on hand if we had any questions.
We think what sets this store apart is the knowledge of the sales team (like John) and the informal friendliness by which they conduct business. On this occasion, John, was able to point us to the perfect piece of furniture to suit the decor and dimensions of our room.
I would also say the store itself deserves praise for its well-chosen selection of furniture from traditional to contemporary, showcasing a variety of styles to suit different tastes. The quality of the furniture is evident, and the range is extensive, offering something for everyone.
In an era where customer service often takes a back seat, this furniture store stands out as a shining example of how the retail experience should be. If you're in search of not only top-notch furniture but also a seamless and enjoyable shopping experience, I highly recommend paying a visit.