ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Steve C
4 months ago
Vale Furnishers has an excellent range of furniture with many designs and colours. Hassle free browsing with help by friendly staff if needed. We were very pleased with our final choice of sofa and re [read more]turned to the store on a number of occasions to take away samples for colour matching. Great delivery crew who had to negotiate a few obstacles to remove the old sofa and replace it with the new one. We are very happy with our choice and it looks great.
ManicPlays /memes
5 months ago
I would 100% recommend Vale Furnishers Ltd. The customer service is excellent. My husband and I went on a couple of occasions to finalise our choices and John could not be more helpful each time. He s [read more]pent time working out the best configuration for the sofa we decided on, in addition to advising us on other items we’ were looking at. Also the 2 men who came to deliver and assemble the items were great. They explained everything and were extremely considerate of our home. Everyone we have dealt with at Vale Furnishers Ltd have gone above and beyond to make everything run smoothly. and to have everything ready for us to arrive once we were ready to take delivery.