ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Andrea Barber
4 months ago
Recently had a carpet installed from Vale Furnishers and Dan Chapman who assisted us with the purchase was brilliant. Very helpful and nothing too much trouble. The carpet itself is lovely- very luxur [read more]ious and soft. The team who installed were very professional also. We are so pleased that we are now arranging further carpets to be replaced by them. The price was also competitive so all round I would certainly recommend them.
C Highet
3 months ago
Once again, Vale Furnishers has delivered the goods, quite literally! I have bought a lot of furniture from Vale Furnishers over the past year and have always found the customer service, from sales fl [read more]oor through to the delivery staff to only ever be excellent. Staff have offered advice and assistance in making the right choices for my home. I cannot fault the team. Everyone has been very helpful and welcoming whenever I have been in store, and I have never felt rushed into making a decision or purchase.