Paul Stearn
8 months ago
We ordered our new sofas from Vale and from start to finish we received nothing but great service.
Carmen was really good in the showroom. We said to her, when we arrived, that we knew what we wanted [read more], that we just needed to order it and didn't need the hard sell on anything else and she listened and just took our order.
It arrived on time and the delivery guys we so good. We were given an arrival slot, which was about to end when we received a phone call apologising, confirming they'd be with us in 15 mins.
They were polite and put the sofas where we asked, then proceed to unpack, check them and take all the rubbish away.
Great service Vale!!
a lowe
8 months ago
Excellent customer service, range of products and delivary, kept informed ,everyone very polite and lovely to deal with, loved the idea that they take away the furniture you are replacing and give it [read more]to Hospice shop who will sell if they can .Really impressed with the whole experience.
Wendy Grant
1 month ago
Rani who I dealt with in store was most helpful and didn't rush me into buying anything. My sofas were actually due to arrive in January 2025, but I received an email and telephone call saying they ha [read more]ve arrived in their warehouse in December 2024. I was therefore able to have my sofas before Christmas for which I was delighted. The service I received from the delivery schedule lady was brilliant and she managed to get my delivery on my day off. The 2 delivery men that arrived with the sofa were very thorough and extremely pleasant and helpful. Would buy again from Vale Furnishers.