John Kemp
1 month ago
Having used Vale many times before we had no qualms about ordering new sofas for our kitchen from them. Trina was really patient and helpful when we were choosing what we wanted and we were delighted [read more]when they arrived in store 9 weeks earlier than expected. Delivery went very smoothly with prompt and polite delivery men and we are very happy with our new furniture. Thank you Vale.
ROBERT LIVINGSTON
1 month ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Anthony Cooksey
1 month ago
Again, Ash Vale Furnishers have come up trumps! From the beginning of the process, the team have been courteous and professional. The carpet fitter arrived early and completed his work neatly to an ex [read more]cellent standard. We are thrilled with the product and service provided by all involved. Thank you.