Brian
2 months ago
A delightful place in which to browse, with a wonderful range of sofas to view and try! Like other reviewers, we hadn't seriously decided to buy on the day we went there, but the choice on offer combi [read more]ned with the helpfulness of the friendly staff made us feel that there was no point in looking elsewhere.
Pre-delivery, when we had a query and spoke to the admin staff, they were delightfully helpful, too! And now that the sofa has been delivered (again, a pleasant experience with experienced installers who arrived when they said they would) we are very happy indeed that we bought our sofa from Vale Furnishers.
ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Keaver Drive
2 months ago
We purchased some new sofas for our lounge and were very impressed with the staff, their help and expertise that we were shown in the Showroom by Harvey and no Hard Sell, which we really appreciated.
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Our Parker Knoll Recliner Sofa and Static Sofa were delivered on Monday 4th March 2024 and the delivery staff were on time and were so helpful and provided an excellent service including taking care in removing the old sofas and then moving the new sofas into the house and then assembling them.
We are very pleased with our new sofas, so comfortable and they have completely transformed our lounge making it look bigger and lighter.
We would have no hesitation in recommending Vale Furnishers for your furnishing needs, have purchased several items from them previously and will continue to do so.
Well Done Vale Furnishers!
Simon Bewley.