ROBERT LIVINGSTON
1 month ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Kirsty Stratton
1 month ago
Great range of dinning tables and chairs. Excellent customer service from John and colleague, provided advice and suggestions that were very appropriate. After delivery follow up excellent after an i [read more]ssue spotted by delivery team and was rectified the following day. Would highly recommend and will use again. Added bonus, they arrived a month early!
ManicPlays /memes
4 months ago
I would 100% recommend Vale Furnishers Ltd. The customer service is excellent. My husband and I went on a couple of occasions to finalise our choices and John could not be more helpful each time. He s [read more]pent time working out the best configuration for the sofa we decided on, in addition to advising us on other items we’ were looking at. Also the 2 men who came to deliver and assemble the items were great. They explained everything and were extremely considerate of our home. Everyone we have dealt with at Vale Furnishers Ltd have gone above and beyond to make everything run smoothly. and to have everything ready for us to arrive once we were ready to take delivery.