ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Rowland Harris
1 month ago
Very pleased with recent purchases from Vale Furnishers of Thatcher leather 3 seater sofa and Scovby solid oak extending dining table. Both are excellent quality and suit our rooms well. Many thanks t [read more]o Alan for helping us make the choice. Also mention the good delivery times and service as we have come to expect from Vale.
Pete Hillier
6 months ago
So so worth the visit
You certainly get what you pay for these days
Quality products, quality service and a big thanks to John who is obviously very experienced at dealing with the public
What a ni [read more]ce experience we had from ordering our sofa to taking delivery well before anticipated
Been back since to order more furniture.