Carol Garrett
4 months ago
Really pleased with my OTTO settees
Charles was extremely helpful in showing me several styles and then narrowing them down to the OTTO.
Next was the amazing choice of fabrics.
He gave me advice an [read more]d time to decide over what I wanted
The team are friendly and helpful including the delivery guys who were careful and efficient at getting them into my house.
I had used Vale Furnishers before and their standards have not faltered. They have the most fabulous selection of great quality furniture.
Glynis Norman
2 months ago
We purchased 2 recliner sofas and an armchair in January. The store has so much choice and at no point are you hassled by sales people. You are left to wander around at your own pace. Once you are e [read more]ngaged with a staff member, they are so helpful. Clare was very patient with us when it came to choosing fabric, offering informed suggestions. They were happy to delay the order when we had doubts on our fabric choice and we came back in store a couple of days later to reassure ourselves!
The furniture was delivered much earlier than anticipated by 2 very considerate guys who set everything up and checked it was working. All packaging was taken away.
It's worth noting that Vale Furnishers do not take credit cards.
ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston