Gillian Durrant
7 months ago
Thank you for our two sofas, they are lovely and we got great
service in the shop, very helpful and the delivery men were equally
helpful and efficient. Thanks again
Debbie Foster
8 months ago
A wonderful experience from start to finish with friendly, knowledgeable service.
Great displays & choices in the store to inspire; patient sales service from John to be supportive & part of our choi [read more]ces. No sales pressures or gimmicks. Clear communication from order to delivery. Excellent delivery & install team who were tidy & efficient & felt part of our room transformation. Clear & polite admin team dealing with payment. Would highly recommend Vale Furnishers & worth travelling an hour to visit. Thank you Vale!
ROBERT LIVINGSTON
8 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston