ROBERT LIVINGSTON
7 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Christopher David “Chris” Turner
2 months ago
Just had our Sofa & Snug delivered a week ago and we were both highly delighted with them. The whole experience was brilliant.
Trina the interior designer was outstanding helping us to decide what wa [read more]s best for us taking the time to show us all the options (thank you). The delivery men were also outstanding with their careful delivery and siting it for us. I would highly recommend Vale Furnishers at Ash Vale Brilliant