ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Jessica Parish
0 months ago
Lovely products, so happy with my sofas! Customer service was great, and excellent delivery, even got a cancellation slot sooner. Special thanks to Harvey Bruce for his help!
Dave Wilson
5 months ago
Purchased 2 recliner chairs and a bed in the past few months. Great service in the showroom for both purchases and again with delivery where the guys sorted everything very professionally. Very good [read more]communication around delivery and process.
Delighted with the purchases. Highly recommended store.