Brent Chiswick
1 month ago
We visited the Ash Vale store to purchase a new Hypnos mattress. We were met by Carmen who spent as long as needed with us, letting us try many different mattresses and helpfully suggesting different [read more]options to achieve the comfort level we were after. We finally decided on the one we wanted and it has now been delivered, sooner than we expected. The entire buying experience, together with Carmens help, was exceptional. We wouldn’t hesitate to buy again from Vale Furnishers.
ROBERT LIVINGSTON
2 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Jessica Parish
0 months ago
Lovely products, so happy with my sofas! Customer service was great, and excellent delivery, even got a cancellation slot sooner. Special thanks to Harvey Bruce for his help!