Are you looking to build a career in furniture retailing, that will provide you with the opportunity to develop key skills and grow into a vital member of the team, driving a successful business forward? 

Do you care about the entire experience of the customers you serve, enjoy working in a fast-paced yet friendly environment, and want to develop and grow?

If so, why not join us, as our Trainee Customer Experience Manager?

This is an excellent opportunity to join our reputable, third-generation family-owned furniture business — known for offering high-quality products and exceptional service to a loyal and discerning customer base.

We are a progressive company, continually seeking opportunities to improve for our customers, while maintaining the traditional and personal touch that has built our reputation. 

Sales is at the heart of what we do, and as part of our knowledgeable, friendly and driven sales team, you will gain practical experience in assisting customers and learning the day-to-day operations of the business. 

The skills and knowledge you gain at Vale Furnishers, will equip you to deliver industry-leading customer experiences, from the moment a customer enters our showroom, to the moment their furniture is delivered.

You will then begin to spend time rotating through all the other functions in the business, allowing you to build a deep understanding of Vale Furnishers operations and ethos.

Ultimately, we are looking for you to develop the skills and attitude, to contribute to the running and improvement of the front of house customer experience. Working with customers, and the sales team, but drawing on your company-wide knowledge. 

We are seeking individuals who are committed to fulfilling our promises to customers, eager to be part of a team dedicated to excellence, and open to personal growth—even if it means stepping beyond their comfort zone.

This full-time position is based at our Ash Vale showroom, and you would have to be able to work a quantity of weekends, working on a five out of seven day basis.

In return we offer you:

• An opportunity to contribute to driving this great company forward

• Comprehensive training and development opportunities

• A supportive and collaborative team environment

• Competitive salary and employee benefits, including discounts on our high-quality furniture and interior products

To apply, please submit your up-to-date CV and covering letter that expresses your enthusiasm for the role. 

We also want you to tell us (in no more than 250 words):

“What skills, qualities, and experiences—whether from work, education, or life—do you think would help you to succeed in furniture retailing, and how do you see yourself growing in this role over time?”

Applicants who are successful at this stage will then be invited for an interview which will include completing an online personality questionnaire in your own time prior to the meeting.

The interview will consist of three stages: a discussion of your CV and experiences, competency-based questions that require specific examples of your behavioural skills and exploration of your personality preferences as defined through the online questionnaire, and scenario-based questions to assess how you would handle various sales opportunities and customer interactions.

Please send your applications to Alex Mundell, General Manager, alex@valefurnishers.co.uk or by post to the store address:

Vale Furnishers,
Wharf Road, 
Ash Vale,
Surrey,
GU12 5AS

We are excited to hear from you!