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Mark well and truly has furniture in his blood. He is the third generation of the Chandler family to take the helm and steer Vale Furnishers towards an exciting future. He has a keen eye for current trends and styles and a passion for discovering new ranges and modes of living for you to consider in your home. Mark is proud to be living proof that Vale Furnishers has never lost its roots as a local family business.
Mark says, “Vale has grown so much since my father ran it years ago. Originally we specialised in traditional British furniture. Today we’re home to brands and ranges from all across Europe and cater for literally all interior styles. I can genuinely say that there is no store in the South that can match us on variety, quality, experience and, above all, great customer service.”
Alex really does know Vale Furnishers like the back of his hand, having notched up more than 30 years with the company. He began working here at 15 on weekends and during school holidays, and became a permanent member of the team at 18. Today he manages the showrooms and helps make sure we are always heading in the right direction.
Alex says, “So much has changed since I first started here. We used to have one small shop... now we have two vast showrooms full of furniture. It’s incredible to think how far we’ve come and it’s an honour to be a part of it.”
With 18 years of service under his belt, Sam is our resident expert in modern furniture and in charge of all in-store displays at our two showrooms. He manages our Farnham sales team and day to day running of our Farnham store. He’s also visited the factories of various leading manufacturers across Europe to gain first-hand insight about our products. This makes Sam uniquely placed to offer guidance to the sales team.
Sam says, “I love helping customers see how great our products are. The fact that we offer such a wide range of styles and options means my job is never dull. I’m particularly fond of our sleek European ranges, which we’re expanding all the time.”
Everybody remembers AP, but not just because of his famous name; he’s also notched up 28 years as Vale Furnishers’ product expert and has become a firm favourite with customers. In addition to knowing everything there is to know about our furniture, AP helps manage the Ash Vale showroom and offers guidance to the sales team.
AP says, “My wife once said to me that you know you love your job when you bring it home with you (I'm sure she was being sarcastic). Well, my home is a mini Vale Furnishers showroom. I can't think of anywhere else that sells such variety – and all at such a high standard.”
Our longest serving member of staff, Ron came into the fold in 1979 and has seen Vale Furnishers evolve from one tiny shop to two colossal showrooms. At the same time Ron himself has progressed from a humble carpet fitter to a senior manager, arranging and organising deliveries, dealing with sales and managing the Ash Vale showroom.
Ron says, “I've been at Vale Furnishers for considerably more than half my life, but the best thing is that I’ve shared a large portion of that time with the same friendly colleagues. There is a reason why several members of staff have chosen to stay here for decades, and I am proud that many of our customers have stayed loyal over the years too.”
Lewis has been with us since we opened in Farnham in 2014. He has worked his way up in the business and is now the buyer for both sites. He has a love for product and interiors and it shows when he's out at shows finding exciting new ranges for us to show to you.
If he's not at a show you may will probably find him moving display around in the shop and working closely with our visual merchandising team.
Dan is the Vale Furnishers flooring guru. With 14 years in the carpet industry and 8 years working in Vale’s flooring department, he’s a fountain of knowledge on carpets, rugs, vinyl, laminate and hardwood floors. Quiz him on any of our fine flooring options and you won’t stump him.
Dan says, “It gives me great pride that Vale Furnishers has such an extensive offering when it comes to flooring. It means I’m confident I can satisfy my customers’ needs and expectations, whether they’re looking for quality, style, authenticity, affordability, maintenance or a combination of the lot.”
Clare is the organisation queen when it comes to flooring admin. Her and Dan make the perfect duo, so with their knowledge, experience, skills and passion, you know you're in safe hands!
Charles is our resident Calligaris expert but his product knowledge doesn't end there. Having worked previously with some of our most luxurious furniture brands, he's a wealth of information and your go to guy for almost anything Italian. He's part of our ever expanding Farnham team, so you'll find him there, weekdays and weekends!
A well-loved member of our sales team, Harvey has fingers in many pies. As well as offering friendly and comprehensive sales advice, he provides telephone and customer service support, looks after the presentation of the Ash Vale showroom, and offers general support to the flooring department.
Harvey says, “Vale Furnishers is a fantastic company to work for. Our staff are friendly, our customers are well looked-after, and our range of furniture is vast and brimming with interesting style choices.”
Customers love Vicky. She is friendly, approachable and her knowledge of our furniture is sound. She provides sales advice, telephone and admin support, deals with customer web enquiries, and makes sure our Ash Vale showroom is tidy, clean and looking shipshape for our customers.
Vicky says, “Vale Furnishers is a very rewarding company to work for. Our customers are lovely and many of them have been customers for years. Our staff are like one big family. It makes my job easy.”
Impressions count, whether it’s the first impression on a new customer or the hundredth impression on a longstanding customer. Michael's solid awareness of this imbues his warm, friendly and dedicated approach to sales advice, web and telephone support, and keeping our Ash Vale showroom well presented.
Michael says, “It’s great that after all these years, while Vale has grown and expanded its offering, it remains a family business that’s indebted to the local area. And I say ‘family business’ not just because it’s still owned and operated by the Chandler family, but because all the staff here are more than colleagues; they’re like family too.”
Jade is part of our Ash Vale sales team. Full of enthusiasm and a passion for furniture, she's a great addition to the team. Jade can be found in our Ash Vale showroom and is always happy to help!
John joined Vale Furnishers with an impressive amount of furniture knowledge and experience having worked in the industry for many years. John is based in our Ash Vale showroom and is particularly knowledgeable about Tempur, Parker Knoll and G Plan Upholstery.
Our resident interior designer, Trina is the heart and soul of our in-house interior design service. With a BTEC Diploma in Art and Design and a Bachelor of Arts degree in Interior Architecture, she really knows her stuff when it comes to room plans, trends, styles, colour schemes, decor, fabrics and furniture.
Trina says, “I love taking customers on a journey. At the end of the journey is an interior they can be proud of, with more visual and practical benefits than they had before.”
Mark joined our Farnham team with a wealth of previous sales knowledge. His smiley personality and positive attitude is quickly making him a favourite amongst our customers. His background in banking and then sales means he naturally has great customer service skills and a keen eye for detail.
Chris is a well loved member of our Farnham sales team. With a wealth of furniture knowledge his number one priority is making sure he finds exactly the right product for you.
Nikki has enthusiasm in abundance. Part of our Farnham sales team, she greets each customer with a warm smile and is keen to help them find their perfect furniture match.
With a Bachelor of Arts degree in Graphic Design and years of design experience to boot, Rosie has an eye for what looks good. She is the brains behind our marketing materials and marketing strategy, including online graphics, point-of-sale materials and advertising. Since starting, she has given the website a complete overhaul to help give Vale Furnishers a better representation online. She also offers SEO support and deals with suppliers.
Rosie says, “I was already a big fan of furniture and interior design before I came to Vale Furnishers. Now that I get to create sales and marketing materials to showcase these things, I can’t think of a more perfect job.”
Nicola helps keep the whole buying process running smoothly. From managing freshly ordered products to gathering information for our marketing team and keeping up with supplier promotions, her organisational skills and excellent attention to detail are enviable.
Our very own Rachel Riley, Jackie is our numbers guru and accounts hotshot. She’s the one who keeps the books balanced so that Vale Furnishers can continue to offer you quality products at great prices.
Jackie says, “It’s great to work for a company whose products bring tangible pleasure to customers. We now offer such a range that literally all tastes and preferences are catered for. It’s been exciting to watch and be a part of Vale’s amazing growth and diversification over the years.”
Lisa is a key component of our office team. She coordinates order and database administration, deals with suppliers and customer enquiries, and oversees the price tickets for the thousands of products gracing the floors of our showrooms. Most importantly, she ensures the smooth processing of all your furniture orders so you have a hassle-free experience every time you buy from us.
Lisa says, “I really enjoy coming to work each day and playing my part in the Vale Furnishers team, partly because everyone’s so friendly and welcoming, and partly because we’re all so passionate about the furniture we offer.”
Barbara provides crucial admin support and is particularly adept at helping our Distribution and Service Manager to arrange and organise deliveries. She is also a Vale Furnishers enthusiast, proudly owning and displaying oodles of our furniture in her home. This makes her specially placed to sing the virtues of what we offer.
Barbara says, “I always tell customers that getting a job with Vale is like joining a big, friendly family. There’s no hierarchy here. We’re all players on the same team, the Vale Team!”
A friendly face, understanding manner and years of hands-on furniture experience working in our warehouse make Russell Mountain the go-to guy for customer enquiries in Ash Vale. If you have any queries at all — be it a question about your order or a general enquiry about our furniture — Russell will help. And on the rare occasions that something isn’t right with your order, Russell will do his utmost to ensure your issue is dealt with promptly and painlessly.
Russell says, “Apart from the brilliance of our furniture, another key reason why our customer base is so loyal is the overall customer care we provide. I always endeavour to resolve issues quickly so that you can rest easy and enjoy your furniture.”
Philippa makes up half of our customer service team. At Vale Furnishers we pride ourselves on our excellent after sales service and Philippa is a huge part of making sure things run smoothly (even if they've gone a little wrong). If you ever have a question about your order or a concern about your new furniture, the chances are Philippa will help you get it resolved.
When you call us and Amanda answers, you can be assured that your questions will be answered promptly and comprehensively. Amanda will either employ her own extensive knowledge of Vale Furnishers to settle your query, or she will transfer you to the most appropriate person who can help.
Amanda says, “It’s an absolute pleasure to answer the phone to a Vale Furnishers customer — they’re all such lovely people.”
If you ever phone Vale Furnishers, you'll most likely speak to Angie first. Angie is always happy to help and answers every call with a smile on her face. If she's not able to help you herself, she'll direct you to someone who can.
Stuart takes care of the warehouse and the enormous quantity of products that passes through it. He and his hardworking team are responsible for quality-checking, assembling goods prior to delivery, stain guarding upholstery, inspecting replacement goods and more. His overarching goal is to ensure your product is checked, stored and looked after, in preparation for a smooth and efficient delivery to your home.
Stuart says, “I take my job seriously. No customer likes to receive a product with a fault. By rigorous checking and top-notch storage methods, we make sure that doesn’t happen.”
Vale Furnishers is known for its excellent delivery service. This is thanks to people like Mark. Joining us 13 years ago as a van assistant, Mark now heads up our delivery team, making sure that each delivery is hassle-free for the customer. In essence, his primary objective is to look after your goods, your home and you as a customer, leaving you happy and with a good understanding of how your product works.
Mark says, “The delivery team makes the final impression on the customer, so it’s vital that we make the right one. Plus, it’s always rewarding when we arrive with a new sofa, table or cabinet and put it where it needs to be — and the customer couldn’t be happier or more appreciative.”
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