Google Reviews (most recent)

Lucy Champion 14/09/2025 5 stars

Bought our dining table and chairs from here 15 years ago and they’re still in perfect condition after two children and daily use. Whereas our kitchen chairs we bought from a well known high street store 8 years ago are all peeling so we’re going to have to replace them. So I’m back to looking at Vale Furnishers as we know the quality will be good.

Vale Furnishers Team:
Hi Lucy, thank you for your review and feedback. Dining chairs do get really hard use. We'd be happy to help you to find the best possible finish and chairs to match your needs.

Janet Piggott 13/09/2025 5 stars

Very helpful staff, but not too pushy, they give you lots of time to make up your mind

Vale Furnishers Team:
Thank you for your feedback Janet. I hope you were able to make your mind up and find what you wanted.

Allan Mcewan 12/09/2025 5 stars

There is a lot to like about Vale Furnishers. The choice of products is great. Best though is the warmth of service interaction. Everything is done on a first name basis which is great and seems entirely authentic. Personally, I had great sales service from Carmen, and fantastic delivery and installation by Aaron and Kevin.

Vale Furnishers Team:
Hi Allan, thank you for the review. We are so lucky to have such a good team and love to be able to talk to our customers on a personal and first name basis.

Katy Farr 10/09/2025 5 stars

We visited the Ash showroom just for a look as we were after something very specific. On arrival we were met by the lovely, friendly Alan who after explaining what we wanted immediately said 'follow me'. To our surprise, he had in the showroom the exact chair we were after. Not only that but a matching sofa. After spending a long time in the showroom discussing options and trying the furniture to get a real feel, we made our purchase. Alan explained everything to us, nothing was too much trouble and you could really tell he puts customers first and listens to your requirements, not your typical salesman!! When it came to the delivery, to our surprise it was a week earlier than anticipated which was great. The delivery guys Kevin & Aaron were so polite and took the time to make sure we were happy with everything. We will certainly be ordering from here again!

Vale Furnishers Team:
Hi Katy, and thank you very much for the detailed feedback and 5 star review. Alan has been with us for over 30 years and has always been great at helping customers to find just what they want without any pressure. Our delivery team are also fab and are consistently featured in our reviews. We look forward to helping you again when you are next ready to buy something. Enjoy your new furniture

Sally Ilott 09/09/2025 5 stars

We have bought a number of items from Vale Furnishers over the years returning because we have always received a good service. We've found the staff to be polite, knowledgeable and helpful. Our latest purchase was delivered ahead of time by the careful delivery team. Very happy.

Vale Furnishers Team:
Hi Sally and thank you for your comments. Your feedback is just what we always aim for and its great to hear. It's what we always try to do but its lovely to hear it from our customers.

Christine Graham (Chris) 08/09/2025 5 stars

Have bought a lot of furniture here, never been disappointed. Just bought 2 leather sofas, the last ones lasted 18 years which we bought from Vale. Really pleased with them and can’t praise the delivery men enough.

Vale Furnishers Team:
Hi Christine, thank you for comments which I'll we ensure are shared with the team. Enjoy your new sofas.

brian atkinson 07/09/2025 5 stars

A great traditional furniture shop with a wide range of products. Can always find what you are looking for. Service is excellent. Delivery is spot on. So happy with our new look. We always go to Vale Furnishers when we need furniture for the home.

Vale Furnishers Team:
Hi Brain, so glad to hear that you are happy with your new furniture and the looks its created for you. Thank you for taking the time to review and rate us.

Jon 05/09/2025 5 stars

Very pleased with our new sofa and chair. Service, comms and delivery were excellent and its great to support a local company. Would happily use them again.

Vale Furnishers Team:
Hi Jon, Thank you for your 5 star review and rating. We look forward to helping you again.

Jane S-J 01/09/2025 5 stars

I have visited Vale Furnishers many times over the last year or so - I am not very good at making my mind up! Each time the sales staff have been helpful and knowledgeable. I eventually chose an Italian dining table and chairs which I am very pleased with. The table and chairs were delivered separately and the delivery process each time was very efficient.

Vale Furnishers Team:
Hi Jane. I'm glad we were able to help you make you mind up. Thank you for the review and 5 star rating.

Mick Rust 31/08/2025 5 stars

We've just bought two sofas from Vale Furnishers and from beginning to end it was a very pleasant experience. The sales people were polite, understanding and very knowledgeable without even a hint of pressure selling. After numerous visits we made our decision, we were given a realistic delivery date and thereafter all went smoothly and to plan. Vale Furnishers exceeded our expectations and was a haven of tranquility in this hectic world! Would thoroughly recommend.

Vale Furnishers Team:
Hi Mick, we do aim to making the shopping process smooth and relaxing and I'm glad we were able to deliver this for you. I hope you enjoy your new sofa and thank you for your comments.

Roy Chapman 30/08/2025 5 stars

Recently purchased mattresses which we are very pleased with. Delivered well within the given estimated date. Excellent summer offer price too! Just a bit shocked at the mattress disposal cost, which was out of our budget zone.

Vale Furnishers Team:
Hi Roy, I am delighted to know that you are pleased with your new mattress. The disposal costs are something we continue to work on. The recycling facility that we use has seen big increases which have feed through to us. We are lucky to have somewhere locally but it continues to be a challenge. Thank you for your comments and 5 star review.

Michael Church 29/08/2025 5 stars

We had an outstanding experience with Vale Furnishers from start to finish. Chris was fantastic, friendly and knowledgeable, and really took the time to help us with exactly what we were looking for without any pressure. Barbara in the accounts team was equally impressive, she was polite, efficient and made the whole payment and organising delivery process smooth and stress-free. Finally, the delivery team were brilliant, considerate and careful in lifting and building the table and chairs in our home. They went above and beyond to ensure everything was perfect. Would highly recommend Vale Furnishers for their excellent service and professionalism!

Vale Furnishers Team:
Hi Michael, thank you for your comments its great to hear that everyone across the business is doing such a great job. I'll be sure to share it with our team about your experience.

The AAMan 25/08/2025 5 stars

Perfect place for all types and style of furniture. Went there for a new mattress and assistant (Alan) couldn't have been any more helpful. Eventually ordered a new mattress, cover and office chair. Highly recommended for your furniture needs.

Vale Furnishers Team:
Thank you for your feedback and review. We are lucky to have such a large showroom with so much to offer.

Stephanie Coxon 24/08/2025 1 stars

I purchased a “designer” dining room chair at the Farnham branch, in 12/23 before it closed, in the sale. 2 months ago I saw, after hardly any use, the seat cover (behind where your knees would be), had started to crack and peel. The chair rrp was £459, so I’d assumed it was leather, but after some research I discovered it is “vintage leather, which is a bi-cast leather. Unfortunately, once bi-cast starts to peel, the damage tends to spread quite quickly. It is possible to patch it up temporarily with a Leather Repair Paint from a kit, (which I tried, wholly unsuccessfully), but ultimately it will need to be reupholstered. I’ve investigated this and it’s likely to cost in the region of £300. I spoke with Vale Furnishers who confirmed that that particular manufacturer only offers a 12 month guarantee. I’m speechless - and obviously disappointed and annoyed - so my message here is “buyer beware”!

Vale Furnishers Team:
Hi Stephanie, thank you for your feedback. I have had a look on our system to try and allow me to investigate but can't find an order under your name. During the closure of our Farnham store we were selling all of the display products at clearance prices. I'm sorry that we didn't explain about the different types of leather and the possible characteristics. We had some days that were very busy but that doesn't excuse us not fully explaining the types of leather to you. We will carry out refresher training with the team in our Ash Vale showroom to ensure we do a better job in the future. If you are able to let me know your order number I'm happy to investigate further and help if I can although as advised products generally only carry a 12 month warranty but it may be we can do something at our end. Regards Mark Chandler Whilst I’m not in the office everyday feel free to email me directly on mark@valefurnishers.co.uk

Tina Foster 21/08/2025 5 stars

Lovely service from a very knowledgeable and entertaining Alan Partridge!

Vale Furnishers Team:
Hi Tina, we do love our very own Alan Partridge. Thank you for your rating.

Peter Docherty 19/08/2025 5 stars

Salesman Alan Partridge help us choose two delightful sofas.

Vale Furnishers Team:
Thank you Peter. I hope you enjoy your new sofas

Kate Pippard 13/08/2025 5 stars

We recently purchased a riser recliner chair and bed from Vale Furnishers and the service from start to finish was outstanding. Amanda who advised us on products in the showroom was fantastic, knowledgeable and kind - we did not at any point feel pressured into purchase. Communication was excellent between ordering and final delivery and the actually delivery team again were outstanding. First time buying from Vale and will most definitely use again, highly recommended.

Vale Furnishers Team:
Hi Kate, thank you for taking the time to share your experience. I hope that you are happy with you new chair and I'll be sure to share your feedback with the team.

Patricia Mcneilly 13/08/2025 5 stars

A lovely store with very helpful & friendly staff. They serve with a personal touch & are prepared to go the extra mile. I’m very pleased indeed with my recent purchase of a 2 seater recliner sofa & an electric recliner chair plus a matching storage box & a small marble side table. Special thanks to Chris Cleary (sales advisor)who helped sort everything out for me & to the two delivery guys, Andrew & Gavin who worked extremely hard to put everything in place for me & to remove & take away all my old furniture. I live four floors up in a flat. It wasn’t easy for them even with having a lift but they did an excellent job. Many thanks Vale Furnishers.

Vale Furnishers Team:
Hi Patricia, it sounds like our delivery team worked extra hard to get to you. Thank you for taking the time to share you experience. I hope you enjoy your new furniture.

Flannan Mac Namara 10/08/2025 5 stars

We visited Vale Furnishers in Ash this week and were very impressed by the wide range of different design options available to see. The store is super dog friendly. The staff are very knowledgeable and helpful. Thank you in particular to Carmen and Charles who patiently dealt with our various questions and requests and helped us to make a fully informed choice for our next sofa. Overall I would highly recommend this store and sales team. Thank you.

Vale Furnishers Team:
We do love a 4 legged friend. Thank you for the feedback and review. Carmen and Charles are both great and I will pass your comments on to them. I hope you enjoy your new sofa.

Graham Ham 05/08/2025 5 stars

It was as usual a pleasure to shop at Vale Furnishers. Very knowledgeable staff, courteous and patient. A 12 week delivery slot was reduced to 8. 2 calm and efficient delivery men assembled and demonstrated my rise recliner and took the balance payment. We will be back. Thank you all for a superb shopping experience.

Vale Furnishers Team:
Hi Graham, Thank you for your feedback and review. I hope you enjoy your new chair.

Andtew Coombs 04/08/2025 5 stars

Great company to deal with, really good service, did everything they said they would, did it right and did it on time - Thanks.

Vale Furnishers Team:
We love it when everything goes as it should. Thank you for your review and 5 star rating.

Chris Mosley 03/08/2025 5 stars

Amanda was very patient with us (3 visits in 2 days). An excellent no pressure attitude who gently guided us through the options open to us. We went away happy with our purchases and also Amanda’s assistance. Excellent all round. Thanks Amanda and all the staff at Vale Furnishers.

Vale Furnishers Team:
Hi Chris, I will pass the feedback onto Amanda. It's exactly the atmosphere we aim for. I'm glad we were able to help.

Kay Fallon 31/07/2025 5 stars

We ordered a sofa from Vale Furnishers and we moved from Surrey almost 8 years ago. We had used them in the past and been impressed. Visiting showroom was a good experience with Harvey answering all our questions but leaving us to make our own decisions and get back to him by phone. All communication was done online and all completed very professionally. The ordering, delivery process was very smooth with delivery team keeping us updated re times with a phone call when they were 30 mins away. Would recommend this shop fantastic choice and service.

Vale Furnishers Team:
Hi Kay, we are so lucky to have such a big shop. Its great to hear that the Harvey was able to help you through the process and that the delivery team kept you fully up to speed. Thank you for your rating and review.

Jean Roberts 30/07/2025 5 stars

Great experience from visiting the showroom, to ordering, being kept informed of delivery. Couldn't fault the experience. Gavin and Andrew delivered the furniture and set everything up. Absolutely great - the best.

Vale Furnishers Team:
Hi Jean, thank you for your comments and 5 star rating. I will share the feedback with the entire team.

Jonathan Wright 29/07/2025 5 stars

Never realised how large the Ash Vale store was. Huge choice across 5 floors and every product was high quality and catered for all tastes. Alan and all the Sales team were helpful and friendly, this was the same for the delivery team. First experience with Vale Furnishing this will be our go to company for any future furniture purchases can’t rate highly enough.

Vale Furnishers Team:
Hi Jonathan, and a big thank you for your feedback and 5 star rating. We do only have 4 floors but after 4 flights of stairs you can easily feel like you have gone up more. I will pass your comments on to the team. We look forward to seeing you again soon.