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01252 325525

t 01252 325525
Rated on oogle
Family Run Since 1960
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Google Reviews (most recent)

 

Ian Colley  26/06/2025  5 stars
My wife and I are delighted with our new dining table and chairs we purchased from Vale Furnishers. On the day of our visit to the showroom we met Mark who couldn't have been more helpful and patient with us and made the whole process of buying our furniture stress free.

Vale Furnishers Team:
Hi Ian, stress free and delighted. Thank you so much for the feedback. I will ensure it is passed onto Mark. Enjoy your new dining table and we look forward to seeing you again.
Jill Young  23/06/2025  5 stars
Sam could not have been more helpful. The kindness he showed towards me, with what was quite an unusual request for help, was second to none and most appreciated. He went above and beyond. A credit to your business. I had to call the store a few times to chat to him and everyone I spoke to was friendly, polite and helpful. If you are looking for somewhere where the staff really care and go the extra mile - Vale Furnishers is the place to go!

Vale Furnishers Team:
Hi Jill, Sam is a great team member and his attitude and approach is exactly why he is our retail manager and runs the sales team. I will also ensure your feedback about the rest of the team and their friendly approach is also shared. Best wishes
Robert Simpson  23/06/2025  5 stars
Absolutely exemplary . Perfect service from visiting the show room where the sales staff moved armchairs from all around the shopfloor to us, to avoid us needing to walk miles around the vast selection, to the courtesy and care of the delivery staff even putting felt pads on the bottom of the legs prior to bringing the chairs into our property when they realised that we had hard flooring.

Vale Furnishers Team:
Hi Robert and thank you for the review. I'm so glad we were able to make the visit so positive.
Nicholas Redgrave-Plumb  22/06/2025  5 stars
I'm very happy to report that my Wife and I are delighted with our recent purchase and the excellent service we received from Vale Furnishers. Over the years we have purchase quite a number of items for our house and we keep going back. Our recent delivery by two Gentlemen from the company was a very good experience. They were polite, took their shoes off in the house and were very professional impressive. The sales and pre-delivery team were also a pleasure to deal with.

Vale Furnishers Team:
Hi Nicholas, and thank you for the feedback on your delivery and purchase in general. We always aim to do our best and it's great to know that our goals are showing all the way through. I will pass the feedback onto the team.
Olivia Roper  17/06/2025  5 stars
We’ve bought several pieces of furniture from Vale over the last 5 years. The choice and quality of all the furniture on offer is fantastic, but it’s the customer service that really sets Vale Furnishers apart. All the staff are extremely friendly and helpful, and nothing is too much trouble for them. Highly recommend!

Vale Furnishers Team:
Olivia, thank you for your feedback. We are so lucky to have such a friendly and fantastic team and I will pass this feedback on to the team.
Rachel Desmond  17/06/2025  5 stars
The member of the sales team who we dealt with (Harvey) was great - really helpful and patient whilst not in the slightest bit pushy. And the two delivery guys were wonderful - polite, helpful, fun and very quick and tidy. Definitely a five star service all round.

Vale Furnishers Team:
Hi Rachel, the sofa looks amazing. Thank you for sharing your pictures with us. Its great to know that the delivery team worked so well. It's the reason we always try and use our own, dedicated team. I will pass the feedback on to Harvey and the rest of the team. We always aim to be there and helpful but not pushy.
Patrick Hamblin  17/06/2025  5 stars
The Vale store is like an Aladin's Cave. My order was 2 Stressless recliner chairs, and a Tempur mattress. I tried the display chairs and chose the design I wanted. The mattress was a bit more difficult, picking the right tension, but we got there in the end. To assist me in choosing the right products was Trina. She was very knowledgeable about the products, she was also very polite, helpful and patient. Trina always kept me in the loop regarding delivery, which was a smooth operation for both items. I will certainly be going back to Vale for more items in the future.

Vale Furnishers Team:
Hi Patrick, I am so please we were able to help you with your new chairs and mattress. I will ensure the feedback is passed on to Trina and the rest of the team. Thank you for taking the time to leave your review and your feedback about our communication. Great to see its working as it should.
Brian Colvin  14/06/2025  5 stars
Impressed and pleased with both the service and the products from Vale Furnishers. They will certainly be on the top of our list for any future needs based upon our experiences to date.

Vale Furnishers Team:
Hi Brian, I am so glad we impressed you and we look forward to doing it again. Thank you for your review and hopefully we will see you very soon.
Paula Scott  10/06/2025  5 stars
Vale Furnishers never fail to deliver on high quality products and fantastic customer service. We've bought so many beautiful pieces of furniture from them and we're never disappointed. They are our absolute go to whenever possible!

Vale Furnishers Team:
Thank you for you lovely review Paula and ongoing business.
James Tucker  10/06/2025  5 stars
Fantastic service from shop and delivery staff. Great value too.

Vale Furnishers Team:
Thanks for your review. I will pass the feedback onto the team.
Tracey Tribe  09/06/2025  5 stars
I was really impressed with Vale Furnishers, it was a great experience from the initial sales enquiry, through to ordering our furniture, delivery and the excellent installation team.

Vale Furnishers Team:
Thank you for your review Tracey. I'll will pass your feedback on to the whole team.
Iain Cumner  06/06/2025  5 stars
A great experience from start to finish, a great product giving real value for money. the team at Vale Furnishers were very helpful, agreeing to store our new dining table for an extra 2 months whilst we completed our extension. Highly recommend!

Vale Furnishers Team:
Thank you for your review Iain. I hope that it looks great in your new extension and that you are enjoying the space.
Helen Fletcher Davies  04/06/2025  5 stars
My sitting room is now a mini Vale Furnishers show room!

Vale Furnishers Team:
Hi Helen, thank you for your continued custom!
Pauline Warner  04/06/2025  5 stars
Last year I ordered two Stressless armchairs and a Hypnos bed. The service is impeccable, from viewing, ordering and delivery. Alan Partridge is a polite salesman , very knowledgeable and not at all pushy. The delivery chaps, ( I have forgotten their names) are also very caring about your property and the items they are delivering. Again, very polite and helpful. I wouldn't go anywhere else for my furniture and thoroughly recommend Vale furnishers.

Vale Furnishers Team:
Thank you for your glowing review Pauline! I will pass this on the Alan and the rest of the teams. Hope to see you in store again soon!
Alison Butler  28/05/2025  5 stars
From the moment we walked into the shop the service we received was second to none. All questions asked promptly and much patience shown when we wanted to measure the furniture.

Vale Furnishers Team:
Thanks for your review and photo, Alison! Your new garden furniture looks fab, fingers crossed for a sunny summer.
Alison Martin  28/05/2025  5 stars
We are absolutely thrilled with our new Sofa and Stressless chair, they are so comfortable as well as being super stylish. The service we received was superb and a special thank you to Trina who was very helpful and patient with us.

Vale Furnishers Team:
Thanks for your review, Alison! I'm glad you're pleased with your new sofa and chair and will make sure to pass this on to Trina and the rest of the team.
Mike and Jane OLeary  27/05/2025  5 stars
Surprising to have such excellent service in this day and age - both sales and delivery. Many thanks, and we will be back!

Vale Furnishers Team:
Glad we were able to please! Thanks for your review.
Laura Jackson  27/05/2025  5 stars
Such a great service - the team in store were well informed and helpful - but top marks go to the delivery team who went above and beyond to ensure a seamless delivery experience (well done and thanks to Andrew and Scott)

Vale Furnishers Team:
Thanks for your review, Laura! I'll make sure to pass this on the Andrew, Scott and the rest of the team.
Simon Jones  21/05/2025  5 stars
Excellent experience. Purchased two Fama recliner armchairs. Spent a good hour or so choosing the coverings and never pressured in to rushing decision. Ordering and delivery processes easily explained. Slight delay in delivery due to factory. This was clearly communicated. Delivered on time on scheduled day. Delivery crew were polite and efficient. This is a level of service that is not readily available with other retailers. Can highly recommend.

Vale Furnishers Team:
Thanks for your review Simon and for recognising our dedication to excellent customer service. I will pass this on to the whole team.
Clive Duke  16/05/2025  5 stars
Very happy with the furniture and the service received from Vales as usual. Delivery team Gavin and Scott (a.k.a. ZZ Top) were on time, placing the 4 pieces exactly where we wanted them. We have used Vales before and will definitely be doing so again.

Vale Furnishers Team:
Hi Clive and thank you for the review and feedback. I will ensure that we pass the feedback on to Gavin and Scott. See you again soon.
keith robinson  14/05/2025  5 stars
Always good experience, furniture range vast and varied. The only criticism I have is there is no facility for payment by credit card and therefore excludes some customers who do not have access to ready cash. Whilst I understand their reasons for this policy it still seems a little out of step with our modern world.

Vale Furnishers Team:
Thanks for your feedback Keith. We do offer interest free credit options as an alternative to credit cards. Glad you enjoyed your shopping experience with us.
Rob Munday  14/05/2025  5 stars
Couldn't recommend Vale Furnishers highly enough! We ordered a corner sofa and carpet for our newly renovated living room and received exceptional service from every member of the team. The knowledgeable and helpful team made the whole process so easy and enjoyable. Vale Furnishers showroom will always be our first point now when we're looking for furniture and carpets. It was particularly lovely to be told how dog friendly the company is, our old Labrador was also well fussed over whilst we chose the carpet!

Vale Furnishers Team:
Hi Rob, thanks a lot for your review and the lovely photos! Your new living room looks gorgeous. Glad your dog also received a warm welcome in store, hope to see you again soon.
Kevin S.  14/05/2025  5 stars
We recently bought a reclining sofa from Vale furnishers and whole heartedly recommend them. After visiting a number of local showrooms from the big retailers, Vale were a breath of fresh air. They have friendly knowledgable staff and a massive range of furniture. They kept us informed on the delivery up to and including on the day. The delivery team were courteous and professional. They removed our old sofa, installed the new one and showed us how to use the controls. They ensured we were perfectly happy before leaving.

Vale Furnishers Team:
Thanks for your lovely review, Kevin! I'm glad you're happy with your new reclining sofa and will pass this on to the whole team.
Hazel Hall  10/05/2025  5 stars
We had great service from start to finish. Harvey was very knowledgeable and helpful. The dining table and chairs we bought came within the delivery timeline and we are thrilled with them. We had organised for a charity to take our old table and chairs away, but they let us down the day before the new ones were to be delivered, Vale Furnishers came to our rescue and took the old ones away. The delivery guys were amazing and made sure we were perfectly satisfied before they left. We’ve already placed another order and can’t wait for that to be delivered. Well done, so difficult to find good service these days

Vale Furnishers Team:
Thanks for your lovely review Hazel! I'll make sure to pass this on to Harvey and the rest of the team. We really pride ourselves on our customer service so it's great to know it's recognised!
Wendy Bussey  02/05/2025  5 stars
I’m very pleased with the settee. Carmen could not have been more helpful and patient in assisting me to make my choice. Thank you. The delivery men were great too, taking away my old settee and setting up the new one. Thank you again!

Vale Furnishers Team:
Thanks for the review Janet! I'm glad you're pleased with your new sofa and will pass this on to Carmen and the rest of the team.