Customer Testimonials

Few Companies Like Yours Left    12/06/2018
Dear Mr. Chandler, My late husband and myself have had several dealings with your company over the last 25 years or so and have always been more than satisfied each time we have done so. The reason for my letter to you is this: in today's world i find many people are very quick to complain, but very slow to praise, and i would like to do a little praising. Throughout our dealings with Vale Furnishers we have had the good fortune to have been dealt with each time by your wonderful Alan Partridge. A gentleman in every respect, charming, exceedingly knowledgeable, very helpful, and alongside all of these qualities, he carries with him a lovely sense of humour. Each time we have taken delivery of our goods your delivery team have always been most courteous and very obliging. Yesterday i took delivery of a new bed and the delivery men on this occasion, Michael and Kevin, did not disappoint, and i feel they are well worth a mention. I would be most grateful if you would kindly pass on my sincere thanks to Alan, Michael and Kevin and i wish you, your staff and your company many many more successful years of trading. Believe me when i say, there really are very few companies like yours left.

Challengers Donation    12/01/2018

Dear Mark,

On behalf of everyone here at Challengers I want to thank you so very much for your recent donation of £195. It was very generous of you to accept Alison's nomination of donating the value of her giveaway prize to Challengers. I will let Alison Day know that your donation has been gratefully received.

To give you an idea of the impact of your donation, £195 could pay for 12 local disabled children to attend a fun filled evening at After School Club at our Farnham Centre. By collecting children from local special educational needs schools and bringing them to our accessible play centre, we are able to offer them the opportunity to have fun and enjoy dinner with their friends, just like their non-disabled peers. In addition to this, After School Club offers parents and carers some much needed respite from the demands of caring for a disabled child, giving them an opportunity to complete everyday tasks such a supermarket shop.

Thank you again for your kind and generous support.

Warmest regards,

Pippa

Shop Local!    05/12/2017
Many thanks to you and to the rest of the team at Vale for your excellent service throughout the (long!) thinking stages, and then through the order, storage, delivery and follow up service - it has been exemplary! The few problems have been fully resolved and we had every confidence that you would do so. We won't hesitate to recommend you to friends and family, and to endorse the maxim 'shop locally'.

Customer Feedback    26/08/2017

To the owners

I have recently visited both of your stores and wanted to let you know how impressed I have been. You offer a wide range of products catering to different tastes and style which is great. What impressed me the most is your team of staff, they know the products you sell, they are happy to help without being intrusive. A special call out to Charles in the East Street branch and Victoria in Ash Vale for their excellent customer service.

Thank you.

Yesterday I took delivery of some of my order, the two men who delivered and assembled my goods were equally as helpful and willing to do a little bit extra by moving two pieces of furniture to accommodate the new. Thank you to both of them unfortunately I don't have their names. When I have called your showroom or someone has called me to arrange delivery the experience has been great. You have a team that does you proud.

Best regards

Interior Design Service    25/08/2017

The main reason for this email is, however, to tell you how pleased we were to have Trina's help throughout this whole process.

She started by guiding us through the sitting room furniture options - styles, colours and combinations. This was our key purchase - the focal point of our sitting room - and we were nervous about getting it wrong. Trina understood this and, crucially, listened to what we were aiming to achieve whilst gently helping us to come to a decision.

By the time she met us at our home, we had decided upon Italian leather furniture for the sitting room, the Houston table and chairs for the breakfast room and, in addition, our ambition had widened to include redecoration of these two rooms plus new flooring and blinds.

We were grappling with questions about hard flooring versus carpet, and the suitability of curtains versus blinds in the sitting room, plus total confusion over wall paint colours! Trina helped to move us forward on all these decisions. She patiently spent time discussing the options with us and listening to our views.

Several months on and we couldn't be more pleased with the choices we made - the rooms look amazing and we feel very comfortable in them. Trina gave us the confidence to opt for contemporary design and colour, which cleverly blends with the original pieces of furniture we wanted to keep and the rest of our home, whilst also creating a lovely light..  [click to read more] and modern feel. We really couldn't have done it without her!

Excellent Customer Service    30/04/2017

FAO: Mark Chandler, Managing Director

Dear Mark,

I am writing to inform you of the excellent customer service I have received from the Ash Vale store and delivery team.

Approximately 12 weeks ago I spent a substantial amount of time in your Ash Vale store looking for a dining room table and chairs and was looked after by Alan Partridge. He was very accommodating, nothing was too much trouble and he was extremely knowledgeable on all the products whilst being sympathetic to my budget.

At that time I ordered the table, chairs and 2 bedside cabinets. The cabinets were delivered first by a gentleman called Kev and another gentleman. This Tuesday, just gone, Kev along with another different gentleman, delivered my table and chairs. It was a pleasure to see Kev again as he and his colleague were polite, professional and efficient. They ensured everything was built, working as it should and conveniently positioned within the room.

Again the staff I spoke with on the phone to arrange delivery and payment were polite and accommodating.

I just wanted to bring this to your attention and thank your staff, particularly Alan and Kev, for their excellent service. I would be grateful if you could pass this feedback onto them.

Kind regards

Guildford Lions Charity Concert    10/04/2017

Dear Mark,

May I thank you, on behalf of the Guildford Lions, for your generous offer of providing vouchers to be used at Vale Furnishers and these will [be] entered in our Auction on the night.

I am aware that you have been supporting many of our functions over the years and we are really grateful that your company along with others in the area continue to encourage us with our efforts.

We very much appreciate your support and we are now looking forward to a successful evening.

Marvellous Job    03/03/2017

Hello Ron,

I am writing to thank you for putting me in touch with Owen, who has done a marvellous job in putting our Hartmann shelf unit on the wall (photo attached) as well as sorting out all the lighting systems and even making a hole in the back of the TV unit to house the plugs!

As with all service I have had over the years from Vale Furnishers, I have been delighted with every aspect and each member of staff has always been courteous, polite, friendly and professional.

I am retired now however used to be the Head of Customer Service Training for Virgin Atlantic Airways. If I could go back in time I would have saved a fortune in my training budget as all I would have needed to do was organise coach loads of our staff to visit Vale Furnishers, and spend an hour or so just wandering round and observing a master class in how it should be done!

Kind regards,

Showroom Visit    24/01/2016

Having visited your store on Sunday 24th January we wanted to say how impressed we were. From your fantastic, varied stock to your charming knowledgable staff we could not have asked for,better service. Thank you Harvey for all your advice we ordered a Stressless chair. We will return very soon to decide on which sofas we select from your vast array.

Thank you! A

truly professional service all round.

Thank you    20/07/2015
Yes we are getting a lot of comments how nice the furniture is! Will send our friends your way!!

Beautiful job    02/07/2016

Hi Dan,

Bit late, but I just wanted to email to let you know we are very pleased with the floor. Chris did a beautiful job. He was polite & friendly. His work was meticulous with a keen eye on the detail.

We have thanked him, but I think it is important for me to let you know that he is a real credit to Vales, please pass on my thanks again to him and thank you for all your assistance.

Thanks!     19/01/2016

Hi Lewis,

Sorry for the lateness of this note but Sheila and I really wanted to thank you for all the expert help you gave us in choosing all the new Calligaris furniture and Marinelli sofas we bought back in late September. I think that altogether we must have spent about four or five hours in the showroom constantly changing our minds before you helped us to get focused and settle on what we really wanted.

Anyway we are really very happy with all the new furniture and the new look that we now have, and appreciate all the advice you gave us in making our choices.

Excellent Service    02/04/2016

Lewis

Very happy thanks and I would like to add that it has been great dealing with you and Vale. An excellent service all round! Very unusual these days but very welcome.

I have attached a photo taken today after the table was installed which I hope you agree looks great!

Helpful!    22/03/2015

Dear Alex,

This email is long overdue but I did want to write and say how very helpful Alan was during my visit to the shop last Autumn. He took the time and trouble to show me a range of options in reclining chairs, and I especially appreciated his candour and expertise.

With many thanks,

Friendly Staff!    09/02/2015
Just wanted to say what a pleasure it is to come into your Showroom and be met by knowledgeable and friendly staff. Particular credit is due to Lorraine and Angela who certainly go that extra mile.

Customer Comments Jan    31/01/2015
Love the store - lots of lovely furniture and the staff are really helpful but not at all pushy. I am off to the Ash Vale Branch for some more!

Cornelius Chair    05/01/2015
Hello, I keep meaning to email to say how delighted we are with our new Maison Voyage Chair.It is absolutely beautiful and we were delighted with the service we received from you - from your help in the planning and pricing, to the cheery delivery team! We'd happily shop with you again. Best Regards Rachel

Service!    24/06/2014
Dear Mr Mundell Having recently purchased a carpet from you, I am writing to say how pleased we are with the service received from ordering and being advised by Dan Chapman to the fitting by Bob and Raymond. This was quite an upheaval but I must say everything went smoothly even to Brian the carpenter being available so that the job was completed in the day, with furniture etc back in place. On completion there was a slight mark on the carpet (from the manufacturer, I believe). I telephoned Dan who cam eout, without hesitation and removed the mark, again without any trouble whatsoever. We have dealtwith you on a number of occasions and would not hesitate to do so again. We thnak you very much and hope you will convey this to all concerned. Yours Sincerely James Longman

Carpet Fitting    11/11/2014
Dear Mr Chapman I had a carpet fitted yesterday, 10th November and feel that I really must write to express my delight at the standard of the fitting. The gentleman whoc ame had the courtesy to telephone to say that he was running a little late as he was cutting the carpet in the warehouse. He arrived at 10.30am and left at 6.15pm, a very long day. He was polite and worked diligently all time, the quality of his workmanship is excellent. Please would you be so kind as to pass our thanks on to him and to the owners of Vales. Yours sincerley Mrs Priscilla Shaw

Service!!!    29/10/2013
What fantastic service. Our new bed was to be delivered between 12 and 2 last Friday, the men rang the doorbell exactly at 12noon, wonderful, brought in the base only to discover one set of castors missing, could we use it on the floor, of course we could, but there might be some in the warehouse. My husband when paying the bill with Russell mentioned this fact, ten minutes later a phone call from Russell, would we be in this afternoon, yes we would, by 2p.m. the man from the warehouse was on the doorstep with the castors, fitted them and left within 10 minutes. Such service doesn’t usually happen these days and we just wanted to say thank you very much and we will be back when we next need something new for the house. Thank you Mr and Mrs Stribling

Tracy Coomber - Skylight Sofa    28/08/2012
Thanks Vale Furnishers for our gorgeous new sofa It was great to receive such fantastic customer service throughout the whole process too. From the two people in the salesroom who gave us lots of information and talked us through all the options in a friendly and professional way, to the person who called to arrange delivery who could not have been more friendly or accommodating, to the two guys who delivered to us on Saturday - polite, friendly and even lent a hand and expertise in moving an old armchair upstairs! So so pleased with both the service and the sofa - thanks! Tracy Coomber

Cross Farm Infant School    13/06/2012
Thank you very much for your very generous donation of £50 in Vale Furnisher vouchers, which you kindly donated towards our school's May Fair raffle! This was a very sought-after prize!! We were lucky and had a very sunny day, which resulted in an amazing turnout! The event itself was a great success and the children had lots of fun. We hope to upload some photos of the May Fair onto our website shortly: www.cross-farm,surrey.sch.uk

PTH Charity Ball    20/03/2012
On behalf of all the patients and staff here at Phyllis Tuckwell Hospice, I wanted to take this opportunity of passing on our heartfelt thanks for organising and hosting such a wonderfully successful and I understand extremely enjoyable Charity Ball recently at Bury Court. I understand from Andrew that we have received a fantastic £15,590.72 from the event, and that this includes a very generous donation on the part of Vale Furnishers as a result of your Christmas Sale event. Andrew also explained that you and your father personally paid many of the expenses of the Ball, thereby increasing significantly the amount that the Ball raised , and I can't thank you enough for such generosity.

Phyllis Tuckwell Hospice    20/07/2011
Thank you so much for your kind donation of £2,000.00 sent to the Hospice. I know that my colleague, Andrew Cox, is excited and looking forward to working together with you over the coming months. We are so grateful for your continued support - you may know that all of our services are free of charge to our patients and their families but over the last five years we have seen the proportion of our NHS funding reduce to cover just 12% of our total costs. As a result, the Hospice now has to raise nearly £15,000 every day to provide our full range of services which enable us to support 140 people each and every day. This significant increase means that, more than ever before, we rely heavily on the support and generosity of our local community to provide our current services. Our specialist services are provided in our eighteen-bedded in-patient unit, our thriving Day Hospice, out patient clinics, group work and through our community team supporting people in their own homes.

PTH Skydive    11/08/2011
Thank you very much for taking part in this years Jump To It Skydive on 17th March 2011 and for raising £869.96 in sponsorship. This total is for both online and offline donations and does not include gift aid, so it is wonderful that this amount will go up even further once gift aid has been claimed. It was wonderful to be supported by 15 Jumpers and we hope you enjoyed the experience. Thank you for taking on this brave challenge in aid of the Hospice. We have been so touched by the generosity of your family and friends so please do pass on our thanks to all those who very kindly sponsored you.

Beaver and Tapley    25/07/2011
I have recently had the pleasure of contacting your company re an accident that had happened in my home concerning a piece of Beaver and Tapley, a three drawer unit to be precise. Michelle Hammond was your member of staff that helped me. I needed replacement drawer runners as one set of mine had become damaged. Bearing in mind, my Beaver and Tapley units are over 20 years old, I had little hope of getting identical replacements. I went on the Internet to search for Beaver and Tapley and that search led me to Vale Furnishers Ltd, and indeed telephone contact with Michelle Hammond. What a great ambassador for Vale Furnis4ers Ltd. She is extremely helpful and knowledgeable on Beaver and Tapley.

Email From Customer    02/08/2011
Dear Sir-My Wife and I would like to thank all at Vale Furnishers for a superb service. We have dealt with with your Company for several years now, and have never been let down. We always deal with Alan Partridge, we dealt with him with our first order, and stayed with him ever since, he is always so helpful and nothing is too much bother. But from the top to the bottom, all are so helpful and friendly , the ladies who answer the ' phone, Coiin who arranges the delivery and the Lads who deliver, all deserve our thanks. Once again thanks to all. Kind Regards- Derrick and Beryl Saunders

Royal National Lifeboat Institution    06/05/2012
On behalf of the RNLI and the committee of the local Woking branch I would like to thank Vale Furnishers Ltd for their generosity in sponsoring the prizes for the raffle held at the New Inn, Send last night, during the regatta. The committee offered the profits from the raffle to the RNLI and we were delighted to receive £50 towards our collection. As you probably know, the RNLI relies entirely on the public for its funding and we are most grateful for your support.

Harley Davidson Guildford    16/08/2011
I would like to thank you for the loan of the Pirate for the Ladies of Harley ride out from the South of England Rally at Bisley to our Dealership on Friday 5th . I had kept it a secret and they were thrilled to bits, he had about 40 Ladies all dressed in Pirate outfits queuing up to have their photos taken with him! Thank you again, and if we can reciprocate with a Harley do let me know.

Abbeywood    23/07/2011
As promised, I write with utmost pleasure to let you know, that with your generosity of your donation for our raffle at our Summer Fayre on July 23rd, we made a fabulous profit of £474.50. May we take this opportunity to thank you so very much as this all goes towards day trips to the seaside, gardens, such as Kew, garden centres and entertainment for our wonderful residents.

R A Hunnam    05/08/2010
Dear Alan,
Following the delivery of our new furniture on the 23rd of July, we feel it is necessary to put pen to paper to relate our experiences. The initial and subsequent visits to the Showroom were to say the least, well orchestrated and managed to ensure the right unpressured choic,e s were made within a very pleasantly laid out environment. Due to problematical circumstance encountered with the refurbishment of the room into which the items were to go, the actual delivery ofthe items was delayed by a considerable time and unfortunately on more than one occasion. All these delays and date changes were absorbed by yourselves without a murmur for which we thank you very much. The day arrived for the actual delivery, which was a real eye opener in more than one respect.

Frances Ingram    05/08/2010
Attn. Mr Mark Chandler
A delivery came from your shop this morning. I wanted to thank everyone at Vale Furnishers for the excellent service I have received. Last year, I started a complete refurbishment of my house in Chiswick and was so pleased to be recommended your shop - all I needed to furnish my house under one roof. Everything worked so well from the moment I ordered my new furniture. I was kept up-to-date with delivery times etc and your delivery staff were so polite and helpful. I have recommended Vale Furnishers to Friends and Neighbours.

Broardwater School    20/12/2009
Dear Mark
Re: Broadwater School Summer Event – ‘It’s a Knockout’ Ruffle
I am writing on behalf of the Friends of Broadwater school to thank you for the kind contribution you made to the raffle we held at our ‘It’s a Knockout’ summer event which took place on Saturday 11th July. The aim of the event was to promote the school and to raise funds for an outdoor seating area. Officially opened by the Mayor of Waverley the event was a great success attended by pupils and families of the school, as well as by people from the local community. The event consisted of an arena with team games on inflatable equipment together with stalls run by pupils and other attractions including the raffle.

THE PARISH OF ST PETER - ASH    01/02/2005
Dear sir,
On behalf of all those from our church, who attended our Christmas Day lunch, I would like to thank your for the loan of the chairs and sofas. Having something comfortable to sit on made the afternoon so much more enjoyable than it would have been on plastic chairs! I am very grateful to your delivery team for bringing them at such a busy time, it was very good of you. Thank you again, and I hope you have a very happy new year.
Yours sincerely,
The Revd. Keith Bristow, Rector of St Peter’s Church, Ash

D Lawrence    19/06/2005
Dear Sir / Madam,
My furniture was delivered last Tuesday & I am still thrilled with it. A point that adds to the pleasure & needs to be noted is the excellent service I received from the day I first enquired to the delivery. I thought the days of such helpful, individual service had gone but No it has been such pleasure buying from you.
Sincere Thanks
D Lawrence

Christine Coleman    01/10/2005
Dear Mr Mundell,
Just a note to thank you very much for your help and efficiency recently when I discovered a flaw in the fabric on the arm of our new chair. Due to the problems I am experiencing with Allied Carpets (still ongoing !!) I was dreading calling you. What a brilliant surprise at such pleasant and uncomplicated service. It is much appreciated. Happy New Year to you all and thank you.
Yours sincerely
Christine Coleman

Matthew Say    01/08/2005
Dear Colin,
This is just a quick note to say thank you for the excellent service that we received from Vale Furnishings, from the professionalism and friendliness of the sale by you, to the equal professionalism of the delivery. Unfortunately I only caught one of the delivery persons names – James. Please pass on my thanks to both, I realise it was not an easy job getting our new sofa in, but they both did the job extremely well without any complaint. In this day and age I have become more and more disappointed with the customer service or lack of, of an increasingly large number of company’s. Vale Furnishers appears to be a bastion of excellent customer service that is sadly lacking in quite a large number of companies I wont mention. We are very pleased with our new sofa which is of excellent quality and very comfortable to sit on. Overall we have been very pleased with our experience of purchasing this item from your store and looking forward to repeating the process again. I whole heartedly recommend Vale Furnishers to anyone wanting good quality products coupled with absolutely superb customer service. Thanks again, and my apologies for the lack of proper writing paper and scruffy handwriting – work has been very busy and I have just managed to grab a spare 10 minutes!
Yours sincerely
Matthew Say

Lisa MacDougall    01/04/2005
Dear Sirs,
Please find enclosed our cheque in settlement of order xxxx. – two Sloane sofas which we received today. May I also add how pleased we are with the sofas and what a joy it is to deal with a company who meet their delivery dates AND delivery times! This is the second order we have placed with Vale Furnishers and all our dealings with you have been pleasant and our business handled efficiently through to completion and I felt compelled to write & say thank you & well done!
Yours faithfully
Lisa McDougall

Dave & Janine Brain    21/01/2005
To All at Vale Furnishers,
we had to write and thank you all for your professionalism, patience and customer care we enjoyed with our two major purchases from your store. Our house is finally beginning to feel like home again and the new furniture looks great. We have recommended you to many people already and will continue to do so.
Thank You to you all,
Dave & Janine Brain

Carol Middleton    16/09/2005
Dear Sir,
I am writing to say how pleased I was with the way your two delivery men worked and assembled our new bedroom furniture on Monday 12 August. It’s a pleasure in this day and age to find young men that are good workers and corteous. Please pass on my thanks to them.
Yours faithfully,
Carol Middleton.

Lawrence Wilson Surveying    06/01/2006
Dear Mr Chandler,
I write to thank you for the excellent service that Vale Furnishers have provided in supplying and laying new carpet through my home. Personal thanks and appreciation must go to: Ron at your store, for his very helpful advise on carpet selection and for arranging the carpet fitting to be carried out exactly as I needed it done, room-by-room over 3 separate visits over the pre-Christmas and New Year period. Bob and Ray the carpet fitters, for the excellent, careful and good-natured manner in which they carried out the work. Real professionals both and the results are excellent. I would recommend to anyone thinking of having new carpets that they come to talk to you, your carpet prices can obviously match or beat any of those well-known national retailers and your customer service from start to finish is first class.
Your sincerely,
Lawrence Wilson, Chartered Building Surveyor

T.W. Willis    20/02/2006
Dear Sir,
We would like to thank you for your very efficient service in replacing our table, we were very pleasantly surprised at how speedily you acted on receiving our telephone call, Thank you very much.
Yours sincerely,
T.W.Willis

R S & M Lawrie    31/03/2006
Dear Mr Mundell,
I was sorry not to be able to speak to you on Friday, the day our cane sofa was delivered. This is just a short note to say “thank you” to you and your team for all the trouble you went to in delivering the sofa which your delivery lads had tried so hard to accomplish – our front and back doors were just not wide enough for them to complete the delivery. You contact, Paul, arranged to have one of the back windows of the bungalow removed, your lads got the sofa through, and the window was replaced. The arrangement, Vale Furnishers/Paul, worked perfectly and the sofa was safely installed in about 20 minutes.
Yours sincerely,
R S & M Lawrie.

Martin & Judy Brown    01/06/2007
Dear Mr Mundell,
As mentioned during our telephone conversation my wife and I have been extremely impressed with the service offered by Vale Furnishers, you have all bent over backwards to help and deserve more of the success you have so obviously enjoyed previously. Please pass on our thanks to Sam.
Kind Regards,
Martin and Judy Brown

M Danells    01/05/2007
Dear Mr Gould,
Repair of G-Plan Chloe Armchair. With reference to the return of the above mentioned armchair on Thursday 14 September, 2006, by two of your courteous staff, I would like to take this opportunity to express my appreciation to you, your staff and the managers of G-Plan, for arranging the collection, repair and the return delivery of the armchair to my home. It was disappointing that the chair developed an unusual fault, but I am most grateful for the very professional response to the problem by Vale Furnishings Ltd and G-Plan in order to correct matters. Thank you again for your help and concern and to all who were involved in making me a very impressed and happy customer.
Yours sincerely,
M Danells

Astrid and Joy    01/04/2007
Dear Mark,
we would like to express our gratitude for the wonderful service you gave us. The “Personal” touch was most appreciated. A joy to find someone like you who cares. God Bless,
Regards,
Astrid & Joy

Walsh C. E. Junior School - Ash Surrey    21/01/2007
Dear Sir/Madam,
Walsh C of E Junior School PTFA Christmas Fayre 2006 – I am writing on behalf of the Walsh C of E Junior School’s Parent, Teachers and Friends Fundraising Association to thank you for your kind contribution to our fundraising event. The event was a huge success and we made a profit in excess of £2000. The money will be spent on improving the playground, which will benefit the whole school. I do hope you will be able to offer us your continued support.
Your faithfully,
Mrs Hazell, Chair Person

Allie Beddington    19/02/2007
Dear Sam,
I have enclosed a cheque for £xxx as owed from transaction order number xxxxx which we made with you on Sunday. Many Thanks for agreeing this with us on Sunday. I have to say the service we received exceeded expectations and I would like to thank you for your approach. W.R.T Purchase of square marble cabinet – walnut finish.
Regards
Allie Beddington

J.M. Shaw - Denmead    23/01/2007
Dear Mr Chandler,
Thank you for prompt attention, reference my armchair. The fault has now been rectified. I would like to say I was most impressed with Vales after sales service, which is very rare these days.
Yours faithfully,
J.M. Shaw

Ward-Willis Taunton    14/10/2009
Dear Mr Partridge,
I would like to take the opportunity to thank you for helping us to find the perfect chair for my sister. You went beyond normal expectations by taking the two chairs out to her for her to choose from. My sister is over the moon with her chair, and it has made such a difference to her day that she can now sit in her bedroom and look out over her garden while in complete comfort. Once again very many thanks for your help and assistance in this matter.
Yours sincerely,
Tony Ward-Willis