Flannan Mac Namara 10/08/2025 We visited Vale Furnishers in Ash this week and were very impressed by the wide range of different design options available to see. The store is super dog friendly. The staff are very knowledgeable and helpful. Thank you in particular to Carmen and Charles who patiently dealt with our various questions and requests and helped us to make a fully informed choice for our next sofa. Overall I would highly recommend this store and sales team. Thank you.
Vale Furnishers Team: We do love a 4 legged friend. Thank you for the feedback and review. Carmen and Charles are both great and I will pass your comments on to them.
I hope you enjoy your new sofa.
Graham Ham 05/08/2025 It was as usual a pleasure to shop at Vale Furnishers. Very knowledgeable staff, courteous and patient. A 12 week delivery slot was reduced to 8.
2 calm and efficient delivery men assembled and demonstrated my rise recliner and took the balance payment.
We will be back.
Thank you all for a superb shopping experience.
Vale Furnishers Team: Hi Graham, Thank you for your feedback and review. I hope you enjoy your new chair.
Andtew Coombs 04/08/2025 Great company to deal with, really good service, did everything they said they would, did it right and did it on time - Thanks.
Vale Furnishers Team: We love it when everything goes as it should. Thank you for your review and 5 star rating.
Chris Mosley 03/08/2025 Amanda was very patient with us (3 visits in 2 days). An excellent no pressure attitude who gently guided us through the options open to us.
We went away happy with our purchases and also Amanda’s assistance.
Excellent all round. Thanks Amanda and all the staff at Vale Furnishers.
Vale Furnishers Team: Hi Chris, I will pass the feedback onto Amanda. It's exactly the atmosphere we aim for. I'm glad we were able to help.
Kay Fallon 31/07/2025 We ordered a sofa from Vale Furnishers and we moved from Surrey almost 8 years ago. We had used them in the past and been impressed.
Visiting showroom was a good experience with Harvey answering all our questions but leaving us to make our own decisions and get back to him by phone. All communication was done online and all completed very professionally.
The ordering, delivery process was very smooth with delivery team keeping us updated re times with a phone call when they were 30 mins away.
Would recommend this shop fantastic choice and service.
Vale Furnishers Team: Hi Kay, we are so lucky to have such a big shop. Its great to hear that the Harvey was able to help you through the process and that the delivery team kept you fully up to speed.
Thank you for your rating and review.
Jean Roberts 30/07/2025 Great experience from visiting the showroom, to ordering, being kept informed of delivery. Couldn't fault the experience. Gavin and Andrew delivered the furniture and set everything up. Absolutely great - the best.
Vale Furnishers Team: Hi Jean, thank you for your comments and 5 star rating. I will share the feedback with the entire team.
Jonathan Wright 29/07/2025 Never realised how large the Ash Vale store was. Huge choice across 5 floors and every product was high quality and catered for all tastes. Alan and all the Sales team were helpful and friendly, this was the same for the delivery team. First experience with Vale Furnishing this will be our go to company for any future furniture purchases can’t rate highly enough.
Vale Furnishers Team: Hi Jonathan, and a big thank you for your feedback and 5 star rating. We do only have 4 floors but after 4 flights of stairs you can easily feel like you have gone up more.
I will pass your comments on to the team. We look forward to seeing you again soon.
Kate Dean 29/07/2025 We were very pleased with assistance in the showroom from Chris. The delivery team couldn't have taken more care.
Vale Furnishers Team: Hi Kate, and thank you for your feedback on Chris and the delivery team, I'm sure they will be pleased with the feedback.
Sue O'Flaherty 29/07/2025 From walking into Vale Furnishers to seeing our new furniture in our home was a pleasure, knowledgeable, patient staff not pushy just helpful! Thank you Vale Furnishers.
Vale Furnishers Team: Hi Sue, its just what we aim for. A tricky balance to ensure we are there to answer any questions which is vital with such a big offering but with out being pushy.
See you again soon.
Steve Lambden 21/07/2025 Having previously purchased a dining table from Vale Furnishers, we decided to make a return visit when we decided to change our expiring sofa for a new corner unit. The team at Vale were very professional and knowledgeable and helped us navigate the various challenges in respect of size, shape, construction and comfort and all of that before we got to fabric and colour choices!
Having spent considerable time with the caring and considerate staff, we left totally delighted with our purchase.
Thank you to everyone at Vale - keep up the amazing work.
Vale Furnishers Team: Hi Steve, the corner group looks great in the room. Thank you for the review and 5 star rating.
We will keep up the work and continue to do our best.
Lorraine Cotton 21/07/2025 We had exceptional service at Vale Furnishings. Our assistant Rani was so knowledgeable and patient and could not have helped us more. She went above and beyond to help us with our selection and at no point did we feel pressurised. The delivery men were excellent and helpful. Thank you Vale Furnishings.
Vale Furnishers Team: Hi Lorraine, thank you for your feedback which I will share the Rani and the delivery team.
Adrian Hall 21/07/2025 Friendly knowledgable staff, great selection of furniture in large pleasant showroom with great prices particularly on ex-display.
We’re over the moon with our new bed which was delivered and assembled by the team on time and with great care.
Also a special thank you to Rani who was sooooo patient while we deliberated about several items of furniture with absolutely no pressure to buy. Perfect!
Vale Furnishers Team: Thank you Adrian for your feedback and your 5 star rating. I will share the feedback with Rani.
Roger Davis 17/07/2025 Vale has a great showroom with very helpful and polite staff. They make it very easy to make your choice. We recently purchased a new sofa and they delivered on time and brought it into the house with no hassle whatsoever and took our old sofa away. It was a great service and will definitely be returning in the future.
Vale Furnishers Team: Hi Roger and thank you very much for your review. We are so lucky to have such a large showroom and a great team across the whole business.
Noreen 17/07/2025 From my first enquiry through to completion of the job, the team at Vale Furnishers were a pleasure to do business with.
I had new carpets fitted throughout my home (quite a big upheaval & somewhat stressful).
The help, support, advice, professionalism, friendliness & overall experience with everyone on the team was excellent.
I would wholeheartedly recommend Clare, Dan, Lucy, Mark & Oleg & will definitely be shopping with Vale Furnishers again.
And, I’m delighted with my new carpets!
Vale Furnishers Team: Hi Noreen, thank you for your detailed review. I will ensure the flooring team hear about your feedback.
David Woodhead 12/07/2025 We have been doing a house extension and renovation. We needed a lot of new furniture for the extension, plus flooring and new bedroom furniture. We searched exhaustively around several furniture retailers but, as we have several times before, ended up placing an order with Vale. Their combination of an excellent range of products, knowledgeable sales people, competitive pricing and excellent customer service is compelling. Many thanks to Trina and Dan as well as the delivery and installation team for their assistance during this process.
Vale Furnishers Team: Hi David, thank you for your feedback which I will ensure Trina and Dan hear about. I hope the renovations have all gone to plan and a big thank you for your business.
S G 12/07/2025 Delighted with the 3 sofas purchased from this company. The salesman (Alan) helped us enormously and gave us plenty of time to make our choice. He was very knowledgeable and there was no pressure to buy. We spent over 4 hours in the store and finally bought the sofas we had seen first (of course we did). The furniture is of a high quality and the communication from the store has been excellent. I would not hesitate to recommend this company and will buy from them again.
Vale Furnishers Team: Thanks for your review Sara, Alan is certainly knowledgable, an asset to our team. I'll make sure he gets this message. Many thanks and Happy New Year!
John Trenholm 12/07/2025 Great service, advice and delivery. We recently purchased a dining room table, six week lead time and was delivered close on to the day, the delivery and build was excellent with plenty of planning and we're very pleased, highly recommend Vale Furnishers for any future purchases.
Vale Furnishers Team: Hi John, delighted to know that the table and chair purchase went well. I will pass the feedback on to our team.
Wendy Morrell 11/07/2025 I recently returned to Vale Furnishing to purchase a 3-seater sofa that would exactly match our 2-seater, which we bought from them 2 years ago. The staff were incredibly accommodating - nothing was too much trouble, and they were very happy to help us find the perfect match.
The delivery service was outstanding. The sofa arrived exactly on time, and despite our house being located down a very narrow lane, the two delivery guys handled everything with professionalism and skill. They were absolutely amazing and made what could have been a difficult delivery look effortless.
Overall, another excellent experience with Vale Furnishing. Their customer service and attention to detail is why we keep coming back.
Vale Furnishers Team: Hi Wendy and a big thank you for your 5 star review. We are so lucky with our entire delivery and logistics team and I will ensure they know about your experience and rating.
Frankie Godliman 08/07/2025 We were wanting to buy a Stressless chair as our living room had been rearranged and there was a suitable space. Having searched on Google, Vale seemed to have what we wanted so we visited and were impressed with the wide range on display. So with expert help and guidance of Trina we were able to make a good decision and are very pleased with the chair. It was a lot of money so the interest free credit offered was welcome. They also support local Phyllus Tuckwell hospice shop nearby which is dear to our hearts.
Vale Furnishers Team: Hi Frankie, thank you for telling us about your experience. Trina is a great team member and I will ensure that she knows about your feedback.
Phyllis Tuckwell is a great local organisation and we have worked with them for years and we aim to continue to do so. They are building an amazing new facility and when I went to the 'topping out' event I was very impressed with the size of the new building. A great local facility and we are very lucky to have them as part of our community.
Sally Gilbert 08/07/2025 Delighted with my new chair and the excellent service that I received from Vale Furnishers. There was a slight delay in delivery but that was due to Parker Knoll and not Vale Furnishers. Delivery was very efficient and my dog enjoyed meeting them too!
Vale Furnishers Team: Hi Sally, thank you for the feedback and the review. Sorry to hear about the delay, unfortunately these things do happen with our suppliers from time to time but I hope you are enjoying it now.
ron anscomb 08/07/2025 We purchased a new mattress from Vale and the service was excellent. We were given just the right amount of help and advice but didn't feel any pressure to purchase. This is the second time we've used Vale and on both occasions we couldn't have been treated better. We highly recommend them.
Vale Furnishers Team: Hi Ron, I'm delighted that we were able to give you just the right amount of advice when buying your new bed. Never easy as we have so many to pick from. Thank you for the five star review and your comments.
See you again soon.
Ray Green 08/07/2025 Just made my third purchase from Vale and, as always the showroom was great, the staff attentive and helpful, and eventual delivery of the product punctual and careful. This is now my 'go to' furnishing store.
Vale Furnishers Team: Hi Ray and a big thank you for your most recent purchase. It's great to know that what we set out to do does filter through and we are delighted to be your 'go to' store.
See you again soon hopefully.
Ian Colley 26/06/2025 My wife and I are delighted with our new dining table and chairs we purchased from Vale Furnishers. On the day of our visit to the showroom we met Mark who couldn't have been more helpful and patient with us and made the whole process of buying our furniture stress free.
Vale Furnishers Team: Hi Ian, stress free and delighted. Thank you so much for the feedback. I will ensure it is passed onto Mark. Enjoy your new dining table and we look forward to seeing you again.
Jill Young 23/06/2025 Sam could not have been more helpful. The kindness he showed towards me, with what was quite an unusual request for help, was second to none and most appreciated. He went above and beyond. A credit to your business.
I had to call the store a few times to chat to him and everyone I spoke to was friendly, polite and helpful.
If you are looking for somewhere where the staff really care and go the extra mile - Vale Furnishers is the place to go!
Vale Furnishers Team: Hi Jill, Sam is a great team member and his attitude and approach is exactly why he is our retail manager and runs the sales team.
I will also ensure your feedback about the rest of the team and their friendly approach is also shared.
Best wishes
Robert Simpson 23/06/2025 Absolutely exemplary . Perfect service from visiting the show room where the sales staff moved armchairs from all around the shopfloor to us, to avoid us needing to walk miles around the vast selection, to the courtesy and care of the delivery staff even putting felt pads on the bottom of the legs prior to bringing the chairs into our property when they realised that we had hard flooring.
Vale Furnishers Team: Hi Robert and thank you for the review. I'm so glad we were able to make the visit so positive.
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